Searching for EAN not working in Astra

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • July 24, 2023 at 1:18 pm #120732
    Michael Deinhardt
    Participant

    Hi there,

    we’re using EAN and Barcodes for WooCommerce on a Website using Astra (Pro) as theme. I have set everything according to the documentation but can’t search for EAN in the standard Search. We also cannot search in “Point of Sale for WooCommerce”, but I guess that’s related. Can you help us debug this?

    Thanks

    Michael

    July 25, 2023 at 12:01 pm #120805
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    Thanks for reaching out.

    Could you please ensure that the “Search” option is enabled under the “General” section of the plugin? Please let us know.

    Kind regards,
    Moshtafizur

    July 25, 2023 at 12:09 pm #120806
    Michael Deinhardt
    Participant

    Ok, so we are starting at that level, ha ha.

    Yes, that is of course enabled.

    July 25, 2023 at 12:32 pm #120807
    Moshtafizur
    Moderator
    Plugin Support

    Hi Michael,

    We have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected].

    We appreciate your cooperation and look forward to resolving this matter for you.

    Kind regards,
    Moshtafizur

    July 25, 2023 at 12:53 pm #120809
    Michael Deinhardt
    Participant

    Hi Moshtafizur,

    done, you should have just received the credentials to the site starting with mc01……

    This is a multisite, let me know if you need anything else but the login for the respective child site.

    Rgds.

    Michael

    July 27, 2023 at 11:12 am #120930
    Moshtafizur
    Moderator
    Plugin Support

    Hi Michael,

    This response is to let you know that we have received the login details and get back to you as soon as possible.

    Kind regards.

    July 28, 2023 at 10:38 am #120985
    Tom Anbinder
    Moderator
    Plugin Support

    Hi, Michael,

    I’ve logged in to your site, and I think the problem is that your search is searching in blog posts, not products – you need to add post_type=product.

    You can do it by adding this to your search <form>:

    <input type="hidden" name="post_type" value="product">

    i.e., this doesn’t work:

    https://example.com/?s=2001234560382

    but this works:

    https://example.com/?s=2001234560382&post_type=product

    Please give it a try and let me know what you think.

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