Seeking Assistance for Quantity Issue

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  • #114249
    blankJohann Isaksson
    Participant

    Dear Support Team,

    I hope this message finds you well. I have been a satisfied user of your plugin for the past few months. However, I’ve recently encountered an issue that I’m hoping you can assist me with.

    The trouble pertains to the quantity register on the Homepage/Shop (Category) page. Despite having been functional until now, the quantity input doesn’t seem to be reflecting correctly. To illustrate, let’s say I have a quantity stepper set at 6. If I increase the quantity by clicking the ‘+’ sign twice, it should ideally display a total of 18 products. However, the cart only seems to register and display 6 bottles.

    In an attempt to troubleshoot, I deactivated each plugin individually, but this didn’t yield any change. Interestingly, changing the theme did rectify the issue, suggesting that the problem may be theme-specific. Nonetheless, I am unsure of the next steps to permanently resolve this.

    I would greatly appreciate any guidance or suggestions you can provide to help me fix this problem.

    Thank you in advance for your time and assistance.

    Best Regards,

    Johann

    #114348
    blankJohann Isaksson
    Participant

    To be exact the “Enable quantity on archive pages” is not working. My website is: https://vintorgid.is/

    #114395
    blankJohann Isaksson
    Participant

    A brief update for you: I’m using the Astra theme along with a child theme. I attempted to update the Astra theme to the latest version, but unfortunately, the “Enable Quantity on Archive Pages” does not work with it. Just wanted to let you know.

    #114467
    blankOmar Dabbas
    Moderator
    Plugin Support

    Hi Johann,

    Thanks for the details here, it’s clear a theme compatibility as you mentioned.

    Please contact us on [email protected] with FTP access, we will be glad to fix this and include it in the next plugin update.

    Omar

    #114706
    blankJohann Isaksson
    Participant

    Thanks Omar, I have sent you the details via email.

    Johann

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