UK VAT added incorrectly when selling from EU.

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  • Author
    Posts
  • #141460
    Andrzej
    Participant

    I can’t edit the VAT rate to UK/GB when sending from EU.

    There is a mistake where the plug in adds 20% vat. When sending from the EU country it should be 0% since the customs is supposed to be added the tax as far as I know.

    I can’t even overwrite this setting. it makes all transactions to GB from EU incorrect when using the plug in : (

    #142548
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Andrzej,

    The plugin functionality doesn’t control VAT rates (it has a tool that automates this, but not something enforced by the plugin), to change & control VAT rates, it has to be done on WooCommerce >> Tax >> Rates.

    If you still think this has something to do with how our plugin operates, please provide a little more info so we can help further.

    Omar

    #142568
    Andrzej
    Participant

    It’s impossible to change in fact.

    It keeps overwriting it to 20%

    #142587
    Omar Dabbas
    Moderator
    Plugin Support

    Okay, to get a better understanding of what happens, please send us at [email protected] and include a screen recording (showing your settings) and what happens on checkout, we will be more than glad to help further.

    Omar

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