- Support forum for the Additional Custom Emails for WooCommerce.
- This topic has 4 replies, 4 voices, and was last updated 4 months, 2 weeks ago by
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My custom email is activated and setup to be triggered by “New order (Any status)”.
The delay is set to “7” “days”.
I got many new orders, but my admin.php?page=wc-settings&tab=alg_wc_custom_emails§ion=scheduled section keeps empty.
Why is that?
Best regards,
TJ.
Hi there,
I have escalated this with our development team. They will get back to you as soon as they can.
Kind regards.
Hi,
Would it be possible to share access to your site, so I could log in and check what’s going on (my email is [email protected])?
Hi,
Please check if WP Cron is enabled on your site. You can do that in “WooCommerce > Status > System status > WordPress cron”.
If WP Cron is disabled, please try one of these two solutions:
- enable WP cron – check if you have
define( 'DISABLE_WP_CRON', true );in your wp-config.php file, or - switch the “Scheduler” option from “WP Cron” to “Action Scheduler” (in “WooCommerce > Settings > Custom Emails > General > Scheduler”). The option is available since the plugin v2.7.0.
- enable WP cron – check if you have
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