Hello Maicon,
This is Taha from the support team, and I want to sincerely apologize for what happened.
The person you mentioned who asked you to contact them is not an employee of our company. This appears to be a scam attempt, and we strongly advise you not to engage with them. We have already reported this to our responsible team, and they will be removing the impersonator and taking appropriate action.
As for the issue you’re experiencing with the plugin, I’m actively working on it now. I also found a message from you in our email system, and it was my fault for not noticing it earlier. I sincerely apologize for that oversight.
I’m currently looking into your case and will update you very soon.
Best regards,