Validation doesnt work

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  • September 26, 2024 at 9:26 am #150741
    henrik
    Participant

    Hi! It seems like the validation doesn’t work –  it just says not valid VAT number. Only way I could get it to say valid VAT number is to put it in manually as valid VAT number.

    • This topic was modified 1 week, 4 days ago by henrik.
    September 27, 2024 at 9:12 am #150792
    Hindi
    Moderator

    Hi Henrik,

    I hope you’re doing well! Thank you for reaching out to us.

    I’m sorry to hear that you’re experiencing issues with the EU & UK VAT Numbers Validation plugin for WooCommerce. Please check the following steps:

    1. Go to WooCommerce -> Settings -> Validation & Progress -> Validate and set it to “Yes.”
    2. Under WooCommerce -> Settings -> Validation & Progress, ensure the first validation method is set to “SOAP.”
    3. Make sure to include the country code at the beginning of the VAT number, for example: FR51510940141.
    4. Occasionally, the issue may be related to the VIES VAT number site. You can try again later, as the problem might resolve itself.
    5. Ensure that the plugin is updated to the latest version.

    If the problem persists, please send your site access permissions to [email protected].

    Thank you, and best regards,

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