VAT always returns invalid

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  • #105111

    I keep getting messages ”EU VAT Number is not valid.” when checking out, when this field isn’t filled.
    Even when ”Sets if EU VAT field is required on checkout.” is off.

    Private sales aren’t possible this way, how do i fix it?

    • This topic was modified 11 months, 2 weeks ago by Omar Dabbas.
    #105112
    Tom Anbinder
    Moderator
    Plugin Support

    Hi,

    I’ve just re-tested on my server, but unfortunately couldn’t reproduce the issue – when “Required” checkbox is not set in plugin settings, I can checkout without entering VAT. Maybe I can login to you server to check what’s going on? My private email is [email protected].

    Best regards,
    Tom

    #105113
    Tom Anbinder
    Moderator
    Plugin Support

    In case if anyone else has similar issues – as we figured out in private emails – removing EU VAT number field’s placeholder in plugin settings solves the issue.

    Best regards,
    Tom

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