- Support forum for the WooCommerce EU & UK VAT Numbers Validation.
- This topic has 4 replies, 2 voices, and was last updated 1 year, 10 months ago by
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Posts
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<h1>Got a payed version and the problem is</h1>
I am located in The netherlands with teh shop.We want the VAT field only to be showed when these two things are met:
- All foreign countries that we set (We did)
- When company name field is filled
- Never for the Netherlands
What is the problem:
When following occurs:
- NL customer
- fills in company name
The VAT field is required but hidden. It is costing money every minute, people get frustrated and leave the checkout.
How to fix it?
Hi there,
I apologize for the delay in getting back to you. We receive a high volume of support requests every day, which sometimes causes delays in our response time.
Regarding the issue, we have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected].
Kind regards,
MoshtafizurFixed it myself already but:
I payed for a year support, i think this is very poorly support.
The plugin is ok though.
Hi Stefan,
I apologize for any inconvenience caused. I understand your frustration, and I’m sorry that our support did not meet your expectations. We strive to provide timely and effective assistance to all our customers.
I’m glad to hear that you were able to resolve the issue yourself. If you have any other questions or concerns in the future, please don’t hesitate to reach out to us. We’ll be more than happy to assist you.
Best regards,
Moshtafizur
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