Hi there,
I apologize for the delay in getting back to you. We receive a high volume of support requests every day, which sometimes causes delays in our response time.
Regarding the issue, we have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected].
Kind regards,
Moshtafizur