VAT is always invalid

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #105150
    Mateo Hilderink
    Participant

    Hi,

    I just installed the pro version and this is happening:

    1. VAT number is always invalid. I’ve tried with numbers I know are right, but still not working. I tried several formats (CCXXXX, CC-XXXXX, CC XXXXX, XXXXX…). Could you help me find what I am doing worng?

    2. VAT is never deducted from checkout. I guess this is a consecuence of the previous issue, but once it is fixed I’ll know.

    Thanks in advance,
    Mateo

    • This topic was modified 11 months, 2 weeks ago by Omar Dabbas.
    #105151
    Mateo Hilderink
    Participant

    VIES is giving me a valid result, though not showing company information.

    #105152
    Mateo Hilderink
    Participant

    Hi, it accepts VAT numbers now, but does not remove taxes. Could you advise?

    #105153
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Mateo,

    Could you please recheck if:

    1. You’ve enabled “Exempt VAT for valid numbers” checkbox in “WooCommerce > Settings > EU VAT > Validation & Progress”.

    2. You are not blocking VAT exemption with “Preserve VAT in selected countries” option (again in “WooCommerce > Settings > EU VAT > Validation & Progress”).

    #105154
    Mateo Hilderink
    Participant

    Hi Tom,
    Thank you for the answer.

    Both points rechecked, still not working.
    Point 2 I have at Base Country, but it doesn’t work in any option.

    I already uninstalled all the plugins to see if there was conflict.

    BR,
    Mateo

    #105155
    Mateo Hilderink
    Participant

    Solved, Dynamic Pricing was f***ng things up.

    Sorry to bother.

    BR,
    Mateo

    #105156
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Mateo,

    Thanks for the update. Is “Dynamic Pricing” plugin essential for you? Or you can remove it or replace it with something else?

Viewing 7 posts - 1 through 7 (of 7 total)
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