VAT is always invalid

Forums › EU/UK VAT Manager for WooCommerce › VAT is always invalid

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  • November 22, 2019 at 11:45 am #105150
    Mateo Hilderink
    Participant

    Hi,

    I just installed the pro version and this is happening:

    1. VAT number is always invalid. I’ve tried with numbers I know are right, but still not working. I tried several formats (CCXXXX, CC-XXXXX, CC XXXXX, XXXXX…). Could you help me find what I am doing worng?

    2. VAT is never deducted from checkout. I guess this is a consecuence of the previous issue, but once it is fixed I’ll know.

    Thanks in advance,
    Mateo

    • This topic was modified 1 year, 11 months ago by Omar Dabbas.
    November 22, 2019 at 11:49 am #105151
    Mateo Hilderink
    Participant

    VIES is giving me a valid result, though not showing company information.

    November 22, 2019 at 2:11 pm #105152
    Mateo Hilderink
    Participant

    Hi, it accepts VAT numbers now, but does not remove taxes. Could you advise?

    November 22, 2019 at 2:16 pm #105153
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Mateo,

    Could you please recheck if:

    1. You’ve enabled “Exempt VAT for valid numbers” checkbox in “WooCommerce > Settings > EU VAT > Validation & Progress”.

    2. You are not blocking VAT exemption with “Preserve VAT in selected countries” option (again in “WooCommerce > Settings > EU VAT > Validation & Progress”).

    November 22, 2019 at 2:23 pm #105154
    Mateo Hilderink
    Participant

    Hi Tom,
    Thank you for the answer.

    Both points rechecked, still not working.
    Point 2 I have at Base Country, but it doesn’t work in any option.

    I already uninstalled all the plugins to see if there was conflict.

    BR,
    Mateo

    November 22, 2019 at 2:59 pm #105155
    Mateo Hilderink
    Participant

    Solved, Dynamic Pricing was f***ng things up.

    Sorry to bother.

    BR,
    Mateo

    November 22, 2019 at 11:28 pm #105156
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Mateo,

    Thanks for the update. Is “Dynamic Pricing” plugin essential for you? Or you can remove it or replace it with something else?

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