VAT is valid but exempion isn’t applied on cart

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #116672
    romina
    Participant

    I started a topic here: https://wordpress.org/support/topic/vat-is-valid-but-exempion-isnt-applied-on-cart/#post-16791135

    You asked me to contact you on the official site of the plugin.

    The problem persists, as described in the topic on the wordpress forum.

    Can you check please?

    Thank you

    #116709
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Romina,

    Thanks, Omar is here as well, sorry for troubling you here but the thing with WordPress.org forums is that we can’t ask for access to check what’s happening on the site.

    We need FTP & wp-admin access to check & fix this, please send them to [email protected]

    Omar

    #116888
    romina
    Participant

    Hi,

    <span class="Y2IQFc" lang="en">I sent the email.
    Thank you</span>
    #144592
    Ainars
    Participant

    Hi, I have several issues and this topic seems to related most to them. So, I have prices in store including vat. When customer ordering as private customer, no info on cart on vat at all appears on checkout. When customer ordering as company, with valid vat the prices are still the same as with vat, and vat appears 0%, but should be (in my case 21%) and debug price per vat value. And to get more interesting, in different browsers it appears also different, in some it double the vat, in some do not show at all. With hosting company we checked all the settings and there all is fine. What do you need to check my issue?

    #144595
    romina
    Participant

    Hi, if it can help you, in my case it was a conflict with the “Advanced Dynamic Pricing for WooCommerce” plugin. I solved it by updating the plugin.

    Try disabling all plugins, maybe it’s a conflict in your case too.

    #144609
    Ainars
    Participant

    I  tried all options with plugins etc…the issue is that, I like this vat solution, when its works..so I would like to solve it 🙂

    But, I even dont have such plugin, which You mentioned..

    #144655
    Moshtafizur
    Moderator
    Plugin Support

    Hi Ainars,

    Thanks for reaching out.

    Could you please ensure that you are using the latest version of WooCommerce (9.0.2) and our EU/UK VAT manager plugin(2.11.10)?

    Kind regards.

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