- Support forum for the EU VAT Manager for WooCommerce.
- This topic has 1 reply, 2 voices, and was last updated 8 months, 3 weeks ago by
.
-
Posts
-
Hi,
Since a few of days ago we noticed (clients complained) that their VAT numbers are not being recognized by your plugin and are displaying a “VAT no valid” message.
We have tested and verified this and also tested the VAT number is VIES servers – https://ec.europa.eu/taxation_customs/vies/#/vat-validation
The numbers are valid os VIES servers but your plugin is stating they are not.We have tried changing validation method but the result is the same.
Can you please help solve this?
Thank you. Regards,
PauloHi Paulo,
Thank you for reaching out to us. We apologize for any inconvenience you may be experiencing.
We have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected].
Kind regards,
Moshtafizur
- You must be logged in to reply to this topic.