Hi Pasi,
I’m Mostafizur from support and first of all, sorry for the late reply but I’ll be helping you with this issue now.
To set a 0% VAT rate for customers outside the EU, you can do the following in WooCommerce:
1. First you need to go to your TAX settings. So please navigate to “WooCommerce > Settings > TAX”,
2. Then in the “Standard Rates” tab, add a new row. Then for the “Country code” enter “*” (this covers all countries not specifically listed, covering non-EU countries) and leave “State code”, “Postcode”, and “City” empty,
3. Set the “Rate %” to “0” there,
4. Then save your changes.
This setup will apply a 0% VAT rate for all non-EU countries.
If you need any more help, please let me know.
Best regards.