Why am I getting an error when trying to recalculate?

Support forum for the Cost of Goods Sold (COGS): Cost & Profit Calculator for WooCommerce.

This topic has 1 reply, 2 voices, and was last updated 3 years, 4 months ago by WPFactory Plugins.

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November 28, 2020 at 8:08 am #89487

Ondrej Kostolňák
Participant

Hi,

when I do recalculations, it gives me an error – https://ibb.co/kDD0yF4
What is worse, now people CANT order on my eshop. I had to deactivate your plugin. What should I do?

Thanks

November 30, 2020 at 7:30 pm #89488

WPFactory Plugins
Participant
Plugin Author

Hi Ondrej,

Considering the error message, please try to disable these 2 options:
– Orders > Admin Order Edit > Shipping to profit
– Orders > Admin Order Edit > Fees to profit
That should stop the errors for now.

Meanwhile, would it be possible for you to create/share an admin account to your server (WP and preferably FTP), so I could login and check what’s going on?
If possible, please send it to [email protected]
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