Why am I not receiving the verification email?

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #101291
    Amon
    Guest

    Hi there!
    I downloaded your free plugin, but no matter what settings I use, the activation email just wont be sent. Any suggestions what can go wrong? It’s basic user account registration with woocommerce, user just gets a free membership, no purchase or anything.
    Thanks!

    #101292
    Zohaib
    Participant

    Hi,

    I would like to suggest you try the default plugin’s settings first. You can use the Reset option in each tab of the plugin settings to reset to the default settings.

    Secondly, If it still does not work, under the General tab under the activation link, can you try and change the  Email sending trigger to On WooCommerce created customer

    #101293
    Amon
    Guest

    Hey there,

    I found out whats the problem, I wasn’t using the membersarea for registration, but a custom form made with this: https://crocoblock.com/widgets/registration-form/

    Is there a way to make your plugin work with this type of signup also?

    #101294
    WPFactory Plugins
    Participant
    Plugin Author

    Hi Amon,

    Maybe. Please send the plugin to [email protected]. We can take a look at the possibilities looking into the plugin.

    Anyway, if we manage to make the plugins compatible, we’ll probably put this feature on the pro version only. Would it be ok for you?

    #101295
    Amon
    Guest

    Hey there,

    Thank you for your answer, but in the meantime I figured out that I need to use woocommerce registration, so the emails work. Now my only problem is, that even though automatic login after verification is selected, the user has to type in the login credentials. What could have gone wrong here? Do I assume it correctly that this should mean that when the user clicks on the link in the email, he gets automatically into his account?

    Thank you

    #101296
    Amon
    Guest

    Hey,

    Apologies, found what blocked the automatic login, it was a chache problem.

    #101297
    WPFactory Plugins
    Participant
    Plugin Author

    No problem.
    So it’s everything ok now, is that right?

    Let me know if you need something else 😉

    #101298
    Amon
    Guest

    Yes everything works fine! Although one question: is there a way to not force the verification? So that after registration the user if chooses to, can use the site normally?

    #101299
    WPFactory Plugins
    Participant
    Plugin Author

    Great 🙂

    I’m not sure if I’m following exactly your question.
    If the user doesn’t click on the verification link his account won’t be verified. He will still be able to use the site normally but as a guest user only.

    He will only be able to login after the account is verified.

    #101300
    Amon
    Guest

    And there is no way then for him to login and use the site without verification? Basically what I’d like is not to force the user to verify, just give him the option to do that.

    #101301
    Zohaib
    Participant

    Hi,

    If you want users to be able to log in even though they have not verified their email, under the general settings, Logout unverified users  section, Disable  the options here.

    #101302
    Zohaib
    Participant

    Hi,

    In addition to the above in version 2.0.8 we have created a new option:

    General > Block unverified login

    This option will be enabled by default. In order to suit your situation, you need to disable it.

Viewing 12 posts - 1 through 12 (of 12 total)
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