- Support forum for the Email Verification for WooCommerce.
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Hi,
I have an issue regarding the subscriptions on my website.
When I order a subscription then I end up on the validation page of the order, (right after the order is processed) if I click on one of those buttons https://snipboard.io/xbQlXu.jpg, it’s not possible anymore to validate my account via the activation link I received in my mail boxe.
From the backend, I stay as subscriber but not customer.
This issue start when I order a subscription and an account at the same time on the checkout page (the account is created at the same time that the subscription)
If I don’t validate first my account via the activation link received via mail and I click first on one of those button I can’t use the link anymore
the link to activate my account is this one https://snipboard.io/AXCNjl.jpg
If I activate my account first, I become a subscriber/customer, but when I click on one of the buttons I just become a subscriber https://snipboard.io/dpEaQg.jpg
Do you have a solution ?
Thanks in advance
CharlieHi,
There are a couple of settings that you could try and change to help fix the issue. First for the activation link not working, In the plugin’s settings General tab > Activation Link can you please confirm your settings there. Have you activated the one-time activation link option and have you set an expiry time?
In the Advanced settings tab please try and change the option under Authenticate Filter
In the Email tab can you please try and change the Email sending trigger option to either On user register or on WooCommerce created customer
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