Why are users being redirected to “Cart” page rather than “Thank you” page?

Hi,

I can explain better the functionality now:
Being a user I want to avoid ending up to the checkout page if my order is below a minimum amount and if I have the minimum amount then I want to checkout and see the thank you/order-received page with order details.

Business reason: upselling, user is reminded to pay if his order is in waiting status, etc

Enabling the block checkout page from the plugging settings results in this user journey:
User with required cart amount is able to go to checkout. User fills all details and proceeds. Order is received, but user is redirected to the cart page instead of the thank you page ( checkout/order-received page ).

I tried to apply a redirect on my own, but my custom page doesn’t have the order details unfortunately, so it is not a possible solution. I used the KEY to signify an order was received. I noticed that this key stayed in the redirected cart page (chrome inspect tools) and i made a condition to redirect if we are on the cart page and a key is identified.

add_action(“template_redirect”, ‘redirection_function’);
function redirection_function(){
global $woocommerce;
if( is_cart() && WC()->cart->cart_contents_count == 0 && !isset($_GET[‘key’])) {
wp_redirect( ‘custom URL’ );
exit;
}
}

Another solution is to manually construct the custom URL based on the key and add it to the above function as a redirect when we are on the cart page and a KEY is identified, but I couldn’t figure out how to do it. Maybe you can help.

I can submit a video recording if you need.

Hi Zohaib,

Thanks for the answer, i can confirm that I have 4.0.2 version, both Block checkout process and Block checkout page are enabled.

The issue is that after a checkout is completed, user doesn’t get to the checkout/order-received page. After a order is placed, the cart is emptied and i suspect the plugin redirects user to cart page instead of showing him the checkout/order-recieved page with order details.

Hi,

The second scenario happens:

“If they are getting redirected and the amount is more than the minimum amount, we would need to investigate further.”

Scenario:

User adds products and amount is more than the minimum amount.

User clicks on checkout and is allowed to do so.

User adds all details for delivery and submits the order

Confirmation email is sent for order received

User ends up on cart page.

-> User should have ended up on checkout/order-received page