Why are users unable to verify even after clicking on the activation link?

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  • #101325
    Aidan
    Guest

    Hey, we bought this plugin a month or two ago. It’s been working pretty well. However, ~1% of users seem to be having issues verifying their emails and we get a couple of complaints every day that they click the verification link multiple times but are not able to log in. It seems to mostly affect Yahoo and Hotmail users. Any suggestions for how to resolve this? It’s not a great look when we force verification to login but they cant get verified! Thanks!

    #101326
    Zohaib
    Participant

    Hi,

    Under the Advanced settings, Authenticate filter option, can you please try and change that option.

    Please let me know if you continue having trouble with this.

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