Why can’t I still download the plugin after purchasing it?

Top WooCommerce & WordPress Plugins › Forums › Cost of Goods for WooCommerce › Why can’t I still download the plugin after purchasing it?

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  • July 13, 2022 at 2:05 pm #90061
    Reana Anna Brink
    Participant

    Good day,

    I purchased the cost of goods product and it is still not reflecting on my Woo account that I still need to buy it.

    Please advise,

    July 14, 2022 at 4:55 am #90062
    Moshtafizur
    Moderator
    Plugin Support

    Hello Reana,

    Thanks for reaching out. I am really sorry to know you are having difficulties.

    I’ve just regenerated download permissions for your order. Could you please check if it’s available now in https://wpfactory.com/my-account/downloads/?

    Kind regards,
    Moshtafizur

    July 15, 2022 at 3:41 pm #90063
    Pablo
    Moderator
    Plugin Support

    Hello Reana,

    I’m sorry it didn’t work out for you. Please, let me help you. This should be a simple problem to be solved.

    Can you please create/share an admin account to your server (WP and preferably FTP), so I could log in and check what’s going on? If that’s the case, you can send an email to [email protected].

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