Why did my users get unverified in the password change process?

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 25, 2021 at 10:27 am #101364
    Amon
    Guest

    Hey guys!

    There were 2 cases when my users forgot their password, tried to change it, but got in a loop. I’m not sure that the loop is caused by your plugin, but both times, when I checked up on the situation, I saw that the users got unverified in this password change process. Do you have any idea why this is?

    Thank you!

    August 26, 2021 at 1:36 am #101365
    Zohaib
    Participant

    Hi,

    In the plugin’s settings Advanced tab please try and change the option under Authenticate filter. Also in the Advanced tab can you try and enable the Custom “logout” function

    September 24, 2021 at 2:10 am #101366
    Amon
    Guest

    And which option should it have under the Authenticate filter? The wp user one or the general authenticate one?

    September 24, 2021 at 4:15 am #101367
    Zohaib
    Participant

    Hi Amon,

    My suggestion was to try and change the current option in Authenticate filter to see if it fixes your issue. If currently it is “wp_authenticate_user” filter then change it to “authenticate” filter or vice versa.

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