Why do my users not receive any verification emails?

WPFactory Plugins – Empower Stores Success Forums Email Verification for WooCommerce Why do my users not receive any verification emails?

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  • #101307
    anka
    Participant

    Hello,

    I have a problem, probably with configuration of the plugin, with the Pro version (bought today).

    I’ve tried different settings and in any of them I do not receive a confirmation email.

    The registration form is placed next to the login form, login/register url is domainname/my-account.php. The customers accounts are only to make orders in the shop (Woocommerce) – the accounts have no other “member” function, they are simple WP customer accounts.

    The site needs a two-step registration with no possibility to both login (view account) and make an order. Purchasing and viewing account have to be disabled until confirming registration. After lots of tries I still do not receive a confirmation email. When a new account is registered, right after it (no email was sent) I can proceed with an order and make the purchase.

    Could you please help me to configure it well?

    Best regards

    • This topic was modified 1 year, 5 months ago by Moshtafizur.
    #101308
    Zohaib
    Participant

    Hi,

    Under the General settings Email sending trigger option try and change it to “On” user register

    This way the email will be sent when a user registers on the my account page.

    #101309
    anka
    Participant

    Thank you very much! It works well.

    I have one more question, if you could be so kind.

    The confirm registration email – can I change the “from” email address/name?
    Also, is it possible to add a few images (logos) to this message? I don’t know where to edit it.

    #101310
    Zohaib
    Participant

    Hi,

    In the Email tab in the plugin’s settings, you can select the email template as the WooCommerce template. You can then edit the WooCommerce email template and make customizations on it.

    The name and from email are the same that you set in the WooCommerce settings. i.e. from WooCommerce > Settings > Emails tab.

    #101311
    anka
    Participant

    Thank you, I’ve managed with the message template.

    Unfortunately there is one more issue:
    I need to change the “from” name in the confirmation email, according to your advice I checked the Woocommerce > Settings > Emails tab and the name in that section is different than the one in the confirmation email. I supposed it has something in common with the sending method.

    To check it, I changed the mail function (Email Verification > Emails > Mail Function) from PHP mail() to WordPress wp_mail() and after that the registration emails were not being sent at all. I turned it to Woocommerce wc_mail() and nothing changed, so I turned it back to PHP mail() function. And it still does not send emails, I don’t know what to do – no more setting was changed, only mail function.

    At the moment it does not send emails with any of the three mail functions.
    All the other settings are ok – it was working well until I changed the mail function.

    Please help me to make it work again and change the “from” name (it does not use now the woocommerce>settings>emails name).

    Thank you in advance for quick reply.

    #101312
    anka
    Participant

    Update: confirmation email is being sent and delivered after manual resend.
    (it is set to to PHP mail() function)

    But it still does not send automatic confirmation email after registration.
    Also the “from” name issue is still open (the “from” name in the email seems to contain a server name).

    #101313
    Zohaib
    Participant

    Hi,

    Please use the reset option under Emails tab in the plugin’ settings. Please also make sure under General settings, the email sending trigger is On user register.

    As for the From name, the only place you can change it from is WooCommerce > Settings > Emails tab

    #101314
    anka
    Participant

    Thank you, I’ll try the reset in a moment.

    The “from” name – it is ok only in the second email (the one where the activation is confirmed). The first email, the one with an activation url, comes with a different “from” name, in my opinion it contains the host name, I have no idea why it is so and how to change it.

    Could you also tell me the difference between the mail functions? I am not sure which one would work best for the site. The registration and users accounts are to be used only in the shop area (orders, billings, etc), there is no “members community”.

    #101315
    anka
    Participant

    I’ve found out the “from” name issue!
    It uses the Woocommerce > Settings > Emails name when the mail function is set to woocommerce wc_mail().

    The conformation works fine after resetting the email section.

    Thank you very much for your kind and quick help. I appreciate it.

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