Why do users’ sessions time out when they click “add to cart” more than once?

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  • #100949
    Barry
    Guest

    Hi. We’re using the PRO version of the plugin and have had issues with all customers attempting to add products to their basket as they see a “sorry your session has expired” message displayed to them.

    Our developer has noted that “the issue was with Maximum Products per User for WooCommerce Pro plugin which was making users session time out when users clicked add to cart more than one time.”
    Since disabling the Maximum Products per User for WooCommerce Pro plugin we’re not seeing the error message anymore.

    However, we need to get the plugin to work without any errors displayed and I’d really appreciate some help on this. Thanks

    #100950
    Moshtafizur
    Participant

    Hello Barry,

    Thanks for reaching out. We’re sorry you are having problem.

    On my end, I was unable to reproduce your issue. Is it possible for you to share your WordPress dashboard access so that we can take a look for you? You can send your details to [email protected]

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