- Support forum for the Email Verification for WooCommerce.
- This topic has 2 replies, 2 voices, and was last updated 1 year, 11 months ago by
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Hi,
After select to reset password, why the user cannot login and the account is disabled/unverified? Is this normal? what if someone select reset by mistake?
Hello Kostas,
Thanks for reaching out. We’re sorry to hear you’re having problems.
Could you please navigate to WooCommerce > Settings > Email Verification > General and enable the Password reset > Verify the user on password reset option? Also, ensure that the WooCommerce and Email Verification plugins are up to date.
If the problem persists, would it be possible for you to share your WordPress dashboard access so we can take a look for you? You can send your details to [email protected]
Kind regards,
Moshtafizur“Verify the user on password reset” option is selected, wc 6.4.1 and last v of your plugin!
I will create for you a new user and DM to [email protected] …
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