Why does it not seem to get along with the Avatax plugin?

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  • February 4, 2022 at 9:20 pm #89896
    marye
    Guest

    Hi – We are experiencing an incompatibility between the COGS plugin and the Avatax plugin when processing subscription renewals.

    When a subscription renews, the amount charged is $0 so it never goes to the payment processor and the subscription order continues as if the payment were processed.

    When we disable either the COGS plugin or the Avatax plugin, the subscription appears to process normally.

    This behavior just started towards the middle or end of November – before that time subscriptions processed normally with both plugins installed and functioning.

    March 3, 2022 at 12:25 am #89897
    Pablo
    Moderator
    Plugin Support

    Hi Marye,

    Sorry for the long delay.

    Are you still experiencing issues with it?
    If you are, please, send both plugins (Avatax and Subscription) to [email protected]. We’ll try to take a look.

    Would it be possible to run tests locally with them?

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