Why has the bulk edit deleted the costs from my products?

Top WooCommerce & WordPress Plugins › Forums › Cost of Goods for WooCommerce › Why has the bulk edit deleted the costs from my products?

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • October 27, 2020 at 1:46 pm #89422
    Benjamin Cohen
    Participant

    HI
    One of the last update deleted the cost price content from all my 2000 products. I have no idea how it happened, I do not know when it was, do you know this problem?
    Thanks Benny

    October 27, 2020 at 2:06 pm #89423
    Benjamin Cohen
    Participant

    We are working with the bulk edit plugin, And fill in the fields in a tabular form, it is simple and easy to edit a product in this way. We do not monitor the data on a daily basis.

    In the last week we have uploaded new products, to my surprise I discovered that the previous cost price data products are missing, How can I ensure this does not happen in the future.

    Of course we can recover the deleted data, the plugin has the option to work with a formula, but it is very frustrating to meet in such a case, especially since we are constantly uploading new products
    Thanks again

    October 27, 2020 at 3:18 pm #89424
    WPFactory Plugins
    Participant
    Plugin Author

    Hi Benjamin,

    I’m really sorry to hear it. This is the first time we receive such feedback.
    Maybe some other admin user was editing the page at the same time and clicked on “Save all” overwriting the settings?

    What we have received so far is related to timeout issues. Users with a high number of products might have this problem.

    We have plans for improving this tool page soon, probably adding a pagination for a start

    October 27, 2020 at 6:20 pm #89425
    Benjamin Cohen
    Participant

    Hi
    Thank you for the fast reaply.

    1. No other admin did it, I am the only admin with editing responsibility, This option is not possible. I am very professional and know what I doing (-: Realy.

    2. Anyway this case is very strange. I’m glad I’m just reporting such this case.

    3. I will now pay more attention to plugin future updates, to see if the update has adversely changed the content.
    This amazing plugin
    Thank

    November 11, 2020 at 9:50 am #89426
    Yusri
    Participant

    Hi Admin,

    I encountered the same just now when updating the plugin, I lost my entire COGS. This is frustrating and I regret paying for this plugin as I cannot fully rely to it. I don’t know, but is there a way to retrieve the COGS?

    November 11, 2020 at 2:43 pm #89427
    WPFactory Plugins
    Participant
    Plugin Author

    Hi Yusri,
    I’m really sorry to hear it.

    I’m afraid the only way of restoring the Cost of Goods fields is with a backup.
    But can you please describe the problem again? You’ve updated the plugin and noticed the COG field was empty? Or was it after you’ve tried to use the edit costs tool?

    We’ve improved the costs edit tool on version 2.3.1, as we’ve realized it could bring timeout issues

    November 12, 2020 at 4:07 am #89428
    Yusri
    Participant

    Hi Admin,

    The issue comes right after the updates. After I updated the plugin, I checked the product pages and realise all the COGS have gone.

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