- Support forum for the Cost of Goods Sold (COGS): Cost & Profit Calculator for WooCommerce.
- October 27, 2020 at 1:46 pm #89422
One of the last update deleted the cost price content from all my 2000 products. I have no idea how it happened, I do not know when it was, do you know this problem?
Thanks BennyOctober 27, 2020 at 2:06 pm #89423
We are working with the bulk edit plugin, And fill in the fields in a tabular form, it is simple and easy to edit a product in this way. We do not monitor the data on a daily basis.
In the last week we have uploaded new products, to my surprise I discovered that the previous cost price data products are missing, How can I ensure this does not happen in the future.
Of course we can recover the deleted data, the plugin has the option to work with a formula, but it is very frustrating to meet in such a case, especially since we are constantly uploading new products
Thanks againOctober 27, 2020 at 3:18 pm #89424WPFactory PluginsParticipantPlugin Author
I’m really sorry to hear it. This is the first time we receive such feedback.
Maybe some other admin user was editing the page at the same time and clicked on “Save all” overwriting the settings?
What we have received so far is related to timeout issues. Users with a high number of products might have this problem.
We have plans for improving this tool page soon, probably adding a pagination for a startOctober 27, 2020 at 6:20 pm #89425
Thank you for the fast reaply.
1. No other admin did it, I am the only admin with editing responsibility, This option is not possible. I am very professional and know what I doing (-: Realy.
2. Anyway this case is very strange. I’m glad I’m just reporting such this case.
3. I will now pay more attention to plugin future updates, to see if the update has adversely changed the content.
This amazing plugin
ThankNovember 11, 2020 at 9:50 am #89426YusriParticipant
I encountered the same just now when updating the plugin, I lost my entire COGS. This is frustrating and I regret paying for this plugin as I cannot fully rely to it. I don’t know, but is there a way to retrieve the COGS?November 11, 2020 at 2:43 pm #89427WPFactory PluginsParticipantPlugin Author
I’m really sorry to hear it.
I’m afraid the only way of restoring the Cost of Goods fields is with a backup.
But can you please describe the problem again? You’ve updated the plugin and noticed the COG field was empty? Or was it after you’ve tried to use the edit costs tool?
We’ve improved the costs edit tool on version 2.3.1, as we’ve realized it could bring timeout issuesNovember 12, 2020 at 4:07 am #89428YusriParticipant
The issue comes right after the updates. After I updated the plugin, I checked the product pages and realise all the COGS have gone.
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