Why is it not showing the right amount of profit and cost?

Hi,

The first idea that comes to mind – did you click “Recalculate orders cost and profit for all orders” (in “WooCommerce > Settings > Cost of Goods > Tools”) so the plugin would calculate profits from before it was installed? Also please make sure that you have set costs for the products from the orders.

If that doesn’t help – as far as I remember, WooCommerce saves reports in transients, so please try clearing transients in “WooCommerce > Status > Tools > WooCommerce transients”.

If none of the above helps – maybe it’s possible for me to log in to your site to check what’s going on (my email is [email protected])? Please let me know if sharing an account is not an option and I will continue solving it remotely.

Hi,

The only explanation I’ve got – some order items (i.e. products) do not have the cost entered. Even if an order has profit calculated, it may be that some items don’t have cost set. For example, let’s say we have an order with a total of $100. Let’s say this order has two items: Product A and Product B, both sold for $50. Now if you have only set cost for Product A (let’s say $30), then the order profit will show $20, so that can produce a mismatch.

Again, if I could log in, I would be able to tell exactly what’s happening. I would start by checking reports day by day (i.e. instead of “This month”, I would start checking “2020-03-01 – 2020-03-01”, “2020-03-02 – 2020-03-02” and so on, until I could see a mismatch, then I would check each order for that day.