Why is it not showing the right amount of profit and cost?

Top WooCommerce & WordPress Plugins Forums Cost of Goods for WooCommerce Why is it not showing the right amount of profit and cost?

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  • #89271
    blankAbdur Rehman
    Participant

    Hi its not showing right amount of profit and cost. My total sales are 4k$+ but its only showing 642$ cost and 664$ profit in THIS MONTH tab and for year with 7k$ sales its showing only 2.1k$ cost and 1840$ Profit. Kindly help me fix this issue

    https://prnt.sc/r7hvg4

    #89272
    blankTom Anbinder
    Moderator
    Plugin Support

    Hi,

    The first idea that comes to mind – did you click “Recalculate orders cost and profit for all orders” (in “WooCommerce > Settings > Cost of Goods > Tools”) so the plugin would calculate profits from before it was installed? Also please make sure that you have set costs for the products from the orders.

    If that doesn’t help – as far as I remember, WooCommerce saves reports in transients, so please try clearing transients in “WooCommerce > Status > Tools > WooCommerce transients”.

    If none of the above helps – maybe it’s possible for me to log in to your site to check what’s going on (my email is [email protected])? Please let me know if sharing an account is not an option and I will continue solving it remotely.

    #89273
    blankAbdur Rehman
    Participant

    I’ve tried doing both of the things above but its still not giving me the whole amount.

    My total sales are 666$ this month. Its showing me 605$ total after i add cost and profit.

    https://prnt.sc/raxfm5

    332$+272$ = 605$ however the amount of total sales are 666$
    All the products have their cost and profit on orders page from this month.

    #89274
    blankTom Anbinder
    Moderator
    Plugin Support

    Hi,

    The only explanation I’ve got – some order items (i.e. products) do not have the cost entered. Even if an order has profit calculated, it may be that some items don’t have cost set. For example, let’s say we have an order with a total of $100. Let’s say this order has two items: Product A and Product B, both sold for $50. Now if you have only set cost for Product A (let’s say $30), then the order profit will show $20, so that can produce a mismatch.

    Again, if I could log in, I would be able to tell exactly what’s happening. I would start by checking reports day by day (i.e. instead of “This month”, I would start checking “2020-03-01 – 2020-03-01”, “2020-03-02 – 2020-03-02” and so on, until I could see a mismatch, then I would check each order for that day.

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