Why isn’t the limit working?

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  • #100432
    Alfonso Casegna
    Participant

    I have set a limit 4 for each product but some customer have buy more then 4.
    Please can help me?
    The plugin is enabled and I have set:
    General Options => product quantities.
    Limits => enable for all – max 4 per user.
    Fronted => Block checkout page enabled
    …but some customer have buy more then 4 …how is possible?

    #100433
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Alfonso,

    First thing that comes to mind – please make sure that you have selected the right order statuses in the “Order statuses” option in the “General” section (in “WooCommerce > Settings > Maximum Products per User > General”) – by default it’s set to count “Completed” orders only.

    Please let me know if that doesn’t help.

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