Why isn’t the user able to reorder items with same tag if he cancels orders?

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  • #100491
    Linner
    Participant

    This is my second request for support because there was no reply to me the first time. I like this plugin very much, but I encountered big trouble. I spent a week trying to solve this problem but failed, so I hope to get your help.
    When the buyer cancels the order, he cannot order all products with the same tag again. This is a big bug. When the buyer canceled the order, in fact, he did not order 1 product, but he could not order this product again.
    If you are willing to help me solve this problem, I am willing to pay extra money. I am in a hurry, my email is [email protected]. I am looking forward to your reply.
    ————————————————– —–
    Please check my settings below:
    Mode: Product quantities
    Date range: lifetime
    Order statuses: Cancelled, Completed, Processing, On hold, ….
    Block guests: Enable
    All products: Enable
    Limit per user: 1
    Per product tag: Enable

    #100492
    Tom Anbinder
    Moderator
    Plugin Support

    Hi,

    I believe what you need is “Order statuses: Delete” option (in “WooCommerce > Settings > Maximum Products per User > General”). If you select “Cancelled” status there, the amounts will be reduced for the user when his order is cancelled.

    P.S. Option was added in version 3.3.0, so please make sure that you’ve updated the plugin.

    Please give it a try and let me know if something is not working as expected.

    #100493
    Linner
    Participant

    Thank you very much, I love this plugin so much, It works well.

    #100494
    Tom Anbinder
    Moderator
    Plugin Support

    Hi,

    Happy to hear it’s solved! Please let me know if you need anything else. And if you like the plugin, please consider leaving me a rating.

    #100495
    Linner
    Participant

    How to set the default value of 1 for each tag’s limits per user option?
    I have a lot of tags, and I have to set the limit per use option of the tags one by one. This is boring repetitive work.
    ————————————–
    Limits setting
    Per Product Taxonomy
    Per product tag: Enable

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