Why the costs from my products have been removed?

WPFactory Plugins – Empower Stores Success Forums Cost of Goods for WooCommerce Why the costs from my products have been removed?

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #89818
    Tshepang
    Guest

    All costs from my products have been removed while I was still updating them. This is the second time this has happened and to be honest, I am really not looking to do them manually again as updating costs of over 1500 products is a mission. can you kindly advice on how to get all that data back?

    #89819
    Pablo
    Moderator
    Plugin Support

    Hello,

    I’m really sorry it has happened to you. The only way I can think of such problem to occur is if you have two admin users accessing our “Bulk edit costs” page at the same time, and the second user clicks on the save button after the first user has saved. Excluding that possibility, I wouldn’t know what might have occurred.

    Unfortunately, if you didn’t have a backup it won’t be possible to recover your data.

    Apart from that, we are saving the costs in a post meta key called _alg_wc_cog_cost. You could try to export your products and take a look if the costs are there but located in some other column for some reason. If that’s true it will be possible to run our import tool to the correct meta. I can try to help you with that if you wish.

    #89820
    Pablo
    Moderator
    Plugin Support

    Let me know if we can take a look at your problem.
    If that’s possible, please send a message to [email protected]

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.