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Hi Gena,
We apologize for any inconvenience you’ve experienced with our plugin and for the delayed response.
We hope that you’ve already contacted us directly via email. If not, please send us your email and order number to [email protected], and we will work on resolving this issue if it hasn’t been addressed yet.
I’ll be waiting for your reply.
Best regards,
WPFactory Support TeamHi Jean,
Thank you for reaching out! We have already replied to your message via email but I will post it here as a reference.
Our plugin is designed to handle VAT exemptions specifically for EU customers entering a valid EU VAT number. If the number is valid, the VAT is exempt; otherwise, the VAT will be applied.
However, there’s an option you can try that might work for your scenario. This setting allows users to decide whether they want to enter their VAT number to qualify for the exemption. Please test this option and let me know if it works for your needs. If you encounter any issues or need further guidance, I’m here to assist.
Best regards,
WPFactory Support TeamHi Aboi,
This is a follow-up email. I have reviewed your message here and via email, and I can confirm that your issue has been resolved. I will close this ticket for now. If you have any further questions, feel free to reach out.
Best regards,
WPFactory Support TeamHi Onyeka,
Thank you for reaching out. Your message seems to have been missed mistakenly.
You can access the reports for cost and goods from the Analytics tab in the dashboard. However, you need to enable the Cost and Profit options first from the plugin settings in the Analytics tab. I have recorded a video for you demonstrating this process.
Best regards,
WPFactory Support TeamHello Allen and Snob,
Thank you for reaching out, and we apologize for the delayed response to your tickets.
Regarding the issue with adding the correct quantity to the cart directly from the wishlist, it is working fine on my end. I have enabled the plugin with the default options, and you can check this video where I successfully add the correct quantity to the cart directly.
Please ensure you are using the latest version of the plugin (3.1.5), and let me know if it works for you. If not, please check your settings to see if any changes have been made. If the issue persists, you can send us screenshots of your plugin settings or grant us access. You can contact us via email at [email protected], and we can investigate the issue from our end as it might be a compatibility problem.
The feature he is referring to is in the pro version, Regarding your question, Snob, we are actively working on your issue, and we have an ongoing conversation via support email. We will continue to update you there.
Thank you for reaching out, and I will get back to you once the issues are resolved.
Best regards,
WPFactory Support TeamHello Ronny,
Thank you for using our plugin.
I’ve just tested the plugin, and you can refer to this video for your reference. Please ensure that you’ve configured the shipping methods properly in WooCommerce settings. In our plugin, you can check both the Required and Exclude Product options. After enabling them, you can specify the desired products for each shipping method and try excluding some products as well. The same applies to product tags.
Additionally, please ensure to change the address while you are testing, as demonstrated in the video. If you need any further assistance, feel free to let me know.
Best regards,
WPFactory Support TeamHi Andreas,
I’ve received your messages via email and replied to you there, so we’ll now continue our conversation through email.
I’ve escalated the issue to our development team because I tried the proper settings, but the VAT is still being exempted for German orders. We’ll contact you as soon as we resolve the issue.
Thank you for your patience and understanding!
Best regards,
WPFactory Support TeamHi Again,
Thank you for your quick response! I understand the issue, but it’s quite unusual. If you’ve selected the option to keep VAT, it should indeed be applied.
Could you confirm if you’re using the latest version of the plugin (3.2.2)? Additionally, please try disabling the “Companies” settings and test again to see if that resolves the issue. If not, it would be helpful if you could share some screenshots of your current settings.
Alternatively, you can grant me direct access to your store using this email address: [email protected]. Kindly send the credentials to the same email, and I’ll escalate this to our development team if necessary.
Looking forward to your reply!
Best regards,
WPFactory Support TeamHi Andreas,
Thank you for reaching out, and I apologize for not replying to you earlier.
I wanted to ask if your store’s country is set to Germany (DE). If it is, you will need to enable the “Keep VAT in selected countries” option and choose Base. This ensures that when customers place an order and provide a valid VAT number, they will still pay VAT according to the rules.
Please let me know if this resolves the issue or if further assistance is needed.
Best regards,
WPFactory Support TeamHi Vignesh,
This is a confirmation email regarding the issue you encountered. We’ve successfully resolved the issue and have contacted you via email.
To ensure efficient communication moving forward, I will mark this topic as resolved. If you have any further requests or need additional assistance, please feel free to reach out to us via email.
Thank you for your understanding!
Best regards,
Taha
Hi Matea,
This is just to confirm that the issue with the categories has been resolved. We’ve been in touch via email and successfully addressed the problem.
If you need any further assistance, feel free to reach out.
Best regards,
Hi Muhammad,
Thank you for reaching out.
I found your message in our ticketing system, and I’ve replied to you there.
Please let me know if the issue you encountered has been resolved or if you need any further assistance.
Best regards,
WPFactory Support Team
https://wpfactory.com/Hi Dimitris,
Thank you for reaching out, and please accept my apologies for the delayed response.
If the issue you mentioned persists, kindly ensure that you are using the latest version of the plugin (3.6.0). I have tested the plugin on my end and was able to download the CSV file containing both cost and profit details.
Regarding the total cost, if it’s not displayed in the file, you can sum up the relevant column to calculate the total. If you’re still facing any issues or need further assistance, please let me know, and I’ll be happy to help.
I am sure if you already have sent us a message using email, the problem you are facing has now been resolved. if not let me know.
Best regards,
WPFactory Support Team
https://wpfactory.com/Hi everyone,
Thank you for contacting us. I hope this message finds you all well.
We aim to respond to customer inquiries and questions as quickly as they reach us. Please provide us with more details about the issue you’re experiencing, and we’ll be happy to assist you.
Looking forward to your response.
Best regards,
WPFactory Support Team
https://wpfactory.com/