Order status changes delayed

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  • #138833
    Lisa Adams
    Participant

    I am using the Action Scheduler to run order status changes every 30 minutes. Many times the statuses don’t change even though this action has supposedly run many many times.

    If you go to an order, you see this kind of message:

    Status scheduled to be updated from Completed to Shipped (Rule #3: Shipped) on April 11, 2024 3:16 pm (i.e., now). Current time is April 12, 2024 10:15 am.

    So in this case the status should have changed 17 hours before and had 34 opportunities to do so.

    Is there any fix for this? When I run alg_wc_order_status_rules_process_rules_as manually, it seems to find the forgotten orders and update them correctly. Obviously I want this to be automated and not require me to manually run the action.

    #139104
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    In such a case,  please go to the “Advanced” section and set the “Non-matching order status history” to “Use latest record anyway”. Please give it a try.

    #139511
    Lisa Adams
    Participant

    That is already the setting I had checked.

    #139733
    Lisa Adams
    Participant

    Since this hasn’t been working, I wanted to try adding it to my server’s cron jobs. Can you tell me what I put for the command? Is it just:

    https://[sitenamehere].com?alg_wc_order_status_rules_process_rules

    #140010
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    If you want to initiate all rules processing by URl, then please go to the “Advanced” section and enable “Allow rules processing by URL” and then you can access the URL link listed there and run the rules.

    Kin regards.

    #140067
    Lisa Adams
    Participant

    Correct, I am asking what to enter to create the cron job.

    #140068
    Lisa Adams
    Participant

    Never mind – the cron job I had set up is running. But the orders still don’t resolve to their correct statuses (some do, sometimes?). I get the same message on the order:

    Status scheduled to be updated from Completed to Shipped (Rule #3: Shipped) on April 22, 2024 8:06 am (i.e., now). Current time is April 29, 2024 12:52 pm.

    #140163
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    We were unable to reproduce the issue. Would it be possible to share the WordPress dashboard access so that we can check the issue closely? The please send us the login details to [email protected].

    Kind regards.

    #140183
    Lisa Adams
    Participant

    Done! You should have received an email with your password. Thanks!

    #140427
    Lisa Adams
    Participant

    Please let me know your findings. Thanks

    #142217
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    Sorry for the late reply.

    I have made some changes in the plugin’s settings. Now it should work. Please have a look.

    Kind regards.

    #142441
    Lisa Adams
    Participant

    Is there a new version? My plugin says it is up to date but nothing has changed in terms of my issue.

Viewing 12 posts - 1 through 12 (of 12 total)
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