Order status changes delayed

Viewing 10 posts - 16 through 25 (of 25 total)
  • Author
    Posts
  • #144004
    Lisa Adams
    Participant

    No contact still.

    #144078
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    I hope you are well.

    I wanted apologize for the confusion regarding your support request. It appears that I mistakenly assigned your ticket to a person who is not responsible for the plugin’s development. I sincerely apologize for this oversight.

    Additionally, we are currently unable to access the site using the login credentials you previously provided. Could you kindly send us the login credentials again? Please email them to [email protected] and include a mention of the link to the forum thread so we can recognize and prioritize your request.

    Thank you for your patience and understanding.

    Kind regards,

    Moshtafizur

    #144145
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    This response is to let you know that we have received the login details.

    Kind regards.

    #144628
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    I hope you’re doing well today.

    Our development team has thoroughly tested your site and confirmed that the Order Status Rules plugin is functioning correctly and can change order statuses as expected. Could you please review the issue once more?

    Thank you!

    #144673
    Lisa Adams
    Participant

    What?! Please look at the 65 orders marked “Completed.” Almost all of these should have other statuses.

    Order #600565, for example, says:

    Status scheduled to be updated from Completed to Item Shipped, Download Available (Rule #4: Item Shipped, Download Available) on June 25, 2024 11:43 am (i.e., now). Current time is June 27, 2024 12:31 pm.

    #144961
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    In such a case, please go to the “Tools” section and enable the “Run all rules now”. Let us know if the issue persists.

    Kind regards.

    #144968
    Lisa Adams
    Participant

    Yes. Running all rules did nothing.

    #145026
    Lisa Adams
    Participant

    My initial post on April 12 outlines exactly what the problem is. I still have no indication that anyone has actually read it, let alone tried to fix it. I should not have to change order statuses manually when the entire purpose of this plugin is to eliminate that exact thing.

    #145155
    Moshtafizur
    Moderator
    Plugin Support

    Hi Lisa,

    I sincerely apologize for the inconveniences you are facing. Actually we have checked the site – it seems to be the Order Status Rules plugin is working correctly.

    We didn’t find any rules with a delay – it seems that for all rules, the “Time trigger” is set to 0. In this case, periodical processing is not applied and statuses are changed right away when the order is updated. Could you please run some tests now with new orders and see if you face the same issues again with the plugin?

    Kind regards.

    #145217
    Lisa Adams
    Participant

    It’s very plainly NOT WORKING when I have statuses that have not changed, all with messages like the one below. Please look directly at the problematic orders.

    Most recent is order #600603 from June 28:

    Status scheduled to be updated from Completed to Item Shipped, Download Available (Rule #4: Item Shipped, Download Available) on July 1, 2024 8:23 am (i.e., now). Current time is July 4, 2024 7:38 pm.

Viewing 10 posts - 16 through 25 (of 25 total)
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