Shipping within the EU

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  • #135228
    Sundeep Lalaram

    I ran into an issue with the plugin and found this old thread.

    However after testing this myself i found out that it isnt correctly working.

    We have B2B customers that order on the shop for other offices within the EU.

    So for instance if a German B2B customer is ordering with a valid VAT no but adds a a different delivery address, the VAT could have 2 options.

    Option 1, German b2b customer is ordering and delivering this to another EU country (not base country), VAT should be ZERO.

    Option 2, German b2b cutomer is ordering with a valid VAT no  and delivering to base country, in this case VAT should be added.

    However with the current options (Check for matching billing country code and Preserve VAT if shipping country is different from billing country) i dont get correct results.

    For instance, i entered a German customer who wants to deliver to the same country as where the shop is based, it is correctly adding 21% VAT (Netherlands).

    But if a German customer does the same but enters Italy it also adds 21% VAT which isnt correct. It should add zero VAT.

    Am i configuring this wrong or is this not supported right now? The shipping country is always leading in terms of taxes so this should be configurable with the plugin.

    A simple option is to add an option like preserve VAT calculation for base shipping country. This would help to fix this issue.

    Plugin Support

    Hi there,

    Thanks for reaching out.

    We apologize for the inconvenience caused. I have escalated this with our development team. They will back to you as soon as possible.

    Kind regards.

    Sundeep Lalaram

    hi, do you have an update?

    Plugin Support

    Hello Sundeep,

    Apologies for the delayed response.

    The “Preserve VAT in selected countries” option in our plugin is functioning as expected. However, we have encountered some issues with certain member states during validation with VIES.

    To address this, we have implemented two solutions:

    1. Admin & Advanced > Enable manual validation of VAT numbers
    2. Admin & Advanced > Reduce concurrent requests to VIES

    We hope that these measures will resolve any issues you encounter when VIES is unavailable or returns unexpected results.
    Please use the latest version of our plugin 2.10.2

    Kousik Mukherjee

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