Forum Replies Created
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September 9, 2022 at 1:33 pm in reply to: Does the free version have malware that harms my website? #90126
Hi Yury,
It was not malware, you don’t need to worry. Anyway, the issue was fixed yesterday on version 2.6.6. Please, update the plugin.
September 8, 2022 at 11:08 pm in reply to: Why do I keep getting warnings that I am selling items below cost? #90124Hi Cheryl, would it be possible to send a screenshot of the orders page and of the individual order?
Or maybe, can you please create/share an admin account to your server (WP and preferably FTP), so I could log in and check what’s going on? If that’s the case, you can send an email to [email protected].
Anytime 🙂
I made the profit column sortable for you. Please, update the plugin to version 2.6.7 I just released, and let me know if it helps.
September 5, 2022 at 8:38 pm in reply to: When are you making the plugin compatible with WPML? #90119Hi Drazen,
We have created the wpml-config.xml some time ago with the
_alg_wc_cog_cost
meta set up. It’s meant to be copied between translations, as the regular price is. This is our xml file:<wpml-config> <custom-fields> <custom-field action="copy">_alg_wc_cog_cost</custom-field> </custom-fields> </wpml-config>
Our multicurrency section is more oriented to orders. For example, if you use a multicurrency plugin on your site and some customer purchases a product in a currency different than the shop base, our multicurrency section will convert the cost and profit values from the order to the shop base currency.
Our plugin expects the product costs to be registered with the base shop currency.
August 31, 2022 at 2:19 pm in reply to: Why is the “Add stock” feature not updating the average price? #90117Hi Ojier,
Please update the plugin to version 2.6.5 I just released. I believe I was able to fix the issue.
August 30, 2022 at 5:45 pm in reply to: Can I filter product’s reports by custom taxonomy on the analytics page? #90108Hi Ricky,
Sorry for the delay. Right now, I believe there is no option to achieve what you want. I’m trying to create a new option for you on the WooCommere Analytics > Products. The new option would allow selecting a custom taxonomy and display it on the Products report somehow. I just can’t make sure I’ll be able to complete it because the Analytics lacks good documentation. But as soon as I have some news I’ll let you know.
August 29, 2022 at 5:52 pm in reply to: Is it possible to send a welcome email to my verified users after three days? #101639Hi Amon,
I have good news. I just released a new option for you at:
You can choose to delay for hours or days. If you update to pro version, let me know if you like it 😉
August 25, 2022 at 8:10 pm in reply to: Is it possible to send a welcome email to my verified users after three days? #101638Hi,
We have an option “Email > Confirmation email” that could work like a welcome email I suppose. If I create a new option for you to control when it is actually sent, would you like it?
August 22, 2022 at 6:27 pm in reply to: Why, after installing the plugin, is the website not functioning anymore? #101037Hi, this is just to inform the issue has been solved already.
August 16, 2022 at 8:02 pm in reply to: Where can I add the key from the pro version I’ve bought? #90100Hi Francisco,
You need to download and install the WPFactory Helper plugin. Once enabled you can paste the key there.
Hi Philipp,
Would it be possible to send us the YITH Multi-Vendor plugin? If that’s the case, please send it to [email protected], maybe using wetransfer.com or some other tool you like.
We can take a look if it’s possible for example to ignore the suborders created by them. Maybe it would be enough to make it compatible with our plugin? Let me know if you have some other suggestions.
August 15, 2022 at 4:45 pm in reply to: Why is data in the Cost of Goods report section not shown correctly? #90094Hi William,
You can contact us using the email [email protected].
Regarding the “Reports”, especially considering it will be removed from WooCommerce, the idea is that you are able to find the same data on the WooCommerce Analytics, if possible.
August 14, 2022 at 11:28 pm in reply to: Why is data in the Cost of Goods report section not shown correctly? #90091Hi William,
First, you should visit our “Tools & Reports > Analytics” and enable the tab you want to use.
August 12, 2022 at 5:00 pm in reply to: Why is data in the Cost of Goods report section not shown correctly? #90089Hi William,
My suggestion was to check the WooCommerce Analytics and not the WooCommerce Reports. Can you please check the analytics?
August 10, 2022 at 11:56 pm in reply to: Could you please add another field for my vendor’s cost? #90085So you’d like a regular and a sale cost field, just like the prices, right? I’ll add this to our to-do list. As soon as we make some progress we’ll let you know.
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