Why is data in the Cost of Goods report section not shown correctly?

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #90086
    Luke Bream
    Participant

    Hi,
    We are using Woocommerce API to update the Profit, Profit margin, Handling fee and shipping fee, we are doing this by API calls with zapier. those sections are updating correctly but the data isn’t getting pushed to the Woocommerce cost of goods report section. How can we get this report to update with the correct information?

    Thanks

    #90087
    Pablo
    Moderator
    Plugin Support

    Hi Luke,

    Before anything, can you please check if the data is showing on the WooCommerce Analytics report?

    #90088
    William
    Guest

    Hi, there is data showing on the WooCommerce > Reports > Cost of goods, But the data is incorrect. 

    For example, when we check order placed in the Sales by data tab with the same date range as the  Cost of goods tab, there are more orders within the Sales by data tab. 

    Thanks William

    #90089
    Pablo
    Moderator
    Plugin Support

    Hi William,

    My suggestion was to check the WooCommerce Analytics and not the WooCommerce Reports. Can you please check the analytics?

    #90090
    William
    Guest

    Hi there are no data about cost of goods within WooCommerce Analytics, please advise where we should look. we need to inspect the data within WooCommerce > Reports > Cost of goods

    #90091
    Pablo
    Moderator
    Plugin Support

    Hi William,

    First, you should visit our “Tools & Reports > Analytics” and enable the tab you want to use.

    #90092
    William
    Guest

    Hi, we have enabled the following tabs

    Orders tab

    Orders tab Add “Cost” and “Profit” columns
     Add “Cost” and “Profit” totals to the report charts

    Products tab

    Products tab Add “Cost” and “Profit” columns
     Add “Cost” and “Profit” totals to the report charts

    Categories tab

    Categories tab Add “Cost” and “Profit” columns
     Add “Cost” and “Profit” totals to the report charts

    Revenue tab

    Revenue tab Add “Cost” and “Profit” totals columns
     Add “Cost” and “Profit” totals to the report charts

    and the WooCommerce > Reports > Cost of goods are still showing incorrect data 

    #90093
    William
    Guest

    Hi, can I get a support email address with which I can get in contact as the issues we are having needs to be fixed ASAP?

    Thanks

    #90094
    Pablo
    Moderator
    Plugin Support

    Hi William,

    You can contact us using the email [email protected].

    Regarding the “Reports”, especially considering it will be removed from WooCommerce, the idea is that you are able to find the same data on the WooCommerce Analytics, if possible.

Viewing 9 posts - 1 through 9 (of 9 total)
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