Taha

Hi David,

Good morning, and apologies for the delay in getting back to you.

We’re still working on that issue and will update you as soon as possible — we just need a bit more time to complete the process. We’re sorry for any inconvenience this may have caused and appreciate your patience.

Best regards,
WPFactory Support Team

Hi Erika,

Thanks for reaching out — I hope you’re doing well.

I’d be happy to assist you with this. I’ve consulted with our development team regarding your request. However, to properly assess any potential compatibility issues between the two plugins, some testing will be necessary.

There are two options:

1. If you’re using the free version of the Klaviyo plugin, we’ll try to replicate your scenario on our end for testing.

2. If you’re using the Pro version, it would be much more efficient if you could provide admin access to a staging site. This will allow us to troubleshoot and test directly.

You can safely share login details with us at [email protected].

In the meantime, if I receive any updates from our team, I’ll let you know as soon as possible.

Best regards,
WPFactory Support Team

Hi Pascal,

Good morning, I hope you are doing well.

Sorry for the delay in getting back to you — your issue was with our development team, and I have just heard back from them. Here is the suggested code for achieving your request.

The developer has tested it using the custom_function option. Based on your description, the following code worked as expected, and you can adjust it if needed:

function france_price_with_vat() {
    $product_id = get_the_ID();
    if ( ! $product_id ) return;

    $product = wc_get_product( $product_id );
    if ( ! $product ) return;

    // Get WooCommerce setting (if prices include tax)
    $prices_include_tax = get_option( 'woocommerce_prices_include_tax' ) === 'yes';

    // VAT rates
    $germany_vat = 1.19;
    $france_vat = 1.20;

    // Product price
    $price = floatval( $product->get_price() );

    if ( $prices_include_tax ) {
       // Remove Germany VAT, then apply France VAT
       $price_excl = $price / $germany_vat;
       $france_price = $price_excl * $france_vat;
    } else {
       // Add France VAT directly if price is excluding tax
       $france_price = $price * $france_vat;
    }

    return number_format( $france_price, 2 );
}

And here’s the XML structure you can use:

Please try it out and let me know if it works for you!

Best regards,
WPFactory support team

Hi Matt,

Thanks for reaching out! I hope you’re doing well, and apologies for not getting back to you sooner.

I’m sorry, but I didn’t fully understand your request—could you please elaborate a bit more on the issue you’re facing? Also, could you confirm which version of the plugin you’re using? The latest version is 5.0.2, so please make sure you’re updated to that.

If you’re encountering a fatal error, it would be helpful if you could share the exact error message with us. Additionally, I recommend temporarily disabling other plugins (sumo subscriptions plugin) to check if there’s a conflict causing the issue.

Once I have more details, I’ll forward your case to our development team to investigate further. If the issue is indeed related to our plugin, we’ll make sure to address it promptly.

Feel free to share any additional information or screenshots with us at [email protected].

Looking forward to your reply!

Best regards,
WPFactory Support Team

Hi Przem,

I hope you’re doing well, and I apologize for the delayed response.

I’ve just tested the plugin with the latest version (4.4.1), and I can confirm that the “Keep VAT in selected countries” option is working correctly. This applies to both the base country setting and when using a comma-separated list.

Could you please confirm if you’re using the latest version and only the Pro version (since you have a Pro license)?
If you’re open to further collaboration, I’d be happy to take a closer look at your setup. You’re welcome to reach out directly via email at [email protected] and provide admin access so I can assist you more thoroughly.

Looking forward to your reply!

Best regards,
WPFactory Support Team

Hi Rainers,

Thank you for reaching out—I hope you’re doing well. Apologies for the delayed response.

Could you please try the following?

Go to Advanced > Authenticate filter and change the setting to send_auth_cookies.

Let me know if this helps or if you need further assistance.

Best regards,
WPFactory Support Team

Hi everyone,

We apologize for any inconvenience you may have experienced with our knowledge base, Thanks webinfluences or providing that link also.

You can find the documentation for the shortcode here:
Shortcodes – Additional Custom Emails Recipients

Thank you for your understanding.

Best regards,
WPFactory Support Team

Hi Luciano,

Thanks for reaching out! I hope you’re doing well.

Thank you for your suggestion—I’m currently reviewing your request and have shared it with our development team. I’ll let you know soon if this feature will be added in an upcoming update.

Appreciate your input, and thanks again. Wishing you a great night!

Best regards,
WPFactory Support Team