Taha, Author at WPFactory Plugins

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May 27, 2025 at 9:30 am in reply to: Vulnerability in WPFactory Cost of Goods – CVE-2025-48240 #166211

Taha
Moderator
Plugin Support

Hi M,

Thanks for reaching out — I hope you’re doing well. We sincerely apologize for not replying to your message earlier, as it was held in a pending status by the system.

We also apologize for not updating you about the vulnerability. I’m not sure why you didn’t receive the plugin updates. Could you please confirm whether you’re using the WPFactory Helper plugin, or if you have the new WPFactory menu in your WordPress dashboard?

If you don’t see the WPFactory menu, please download the plugin again from your account on wpfactory.com, install it on your site, and you should then see the new “WPFactory>Key Manager” menu for managing updates. If you’re still using the old Helper plugin, please deactivate it to avoid any conflicts — that may be why you’re not receiving updates.

To resolve this more efficiently, I recommend reaching out to us via our support ticket system [email protected]. I’ll personally look into your issue and investigate why updates weren’t delivered. Also, could you kindly share your order ID in your reply?

Again, we apologize for the inconvenience and appreciate your patience. I’ll be waiting for your confirmation.

Best regards,
WPFactory support team

May 22, 2025 at 2:03 pm in reply to: NOT COMPATIABLE WITH WOOCOMMERCE Version: 9.8.2 #165940

Taha
Moderator
Plugin Support

Hi Zani,

I hope you’re doing well.

I’ve just checked, and our latest version (5.0.5) is compatible with WooCommerce 9.8.5.

If you have both the free and Pro versions of the plugin active, please deactivate the free version—only the Pro version is needed, and having both active may cause conflicts. This should also remove the notice you’re seeing.

However, if the issue persists, please provide some screenshots so I can escalate the issue to our development team right away.

Thank you for your time and understanding.

Best regards,

May 22, 2025 at 1:53 pm in reply to: We need to limit the amount of (any) products in the cart per day #165938

Taha
Moderator
Plugin Support

Hi Oliver,

I’ve read your comment in this topic and it looks like the provided solution is working for you as well. I’ll go ahead and close this topic for now.

For future reference—or for other users who may encounter a similar issue—you can refer to this topic for the answer:
https://wpfactory.com/support/topic/limit-per-units/

Best regards,

May 22, 2025 at 1:49 pm in reply to: limit per units #165935

Taha
Moderator
Plugin Support

Hi Molt,

I hope you’re having a great experience with the plugin.

I saw your request in the previous topic: https://wpfactory.com/support/topic/we-need-to-limit-the-amount-of-any-products-in-the-cart-per-day/. Now from this message, it seems like the issue is now resolved.

If that’s the case, I’ll go ahead and close the both topics. However, if it’s still not working or you need further assistance, just let me know and I’ll do my best to help you.

Best regards,

May 22, 2025 at 1:38 pm in reply to: Display none if company name is empty #165934

Taha
Moderator
Plugin Support

Hi Andreas,

I hope you’re doing well.

We do have an option that works in the opposite way—where VAT becomes required if the customer fills in the Company field. You can find this setting in the General tab under the VAT field section.

That said, I’ll check with the development team regarding your specific request and will update you as soon as possible.

Best regards

May 14, 2025 at 2:51 pm in reply to: Bulk Import Costs #165444

Taha
Moderator
Plugin Support

Hi Harvinder,

Thank you for reaching out—I hope you’re doing well.

The Bulk Import tool is designed to import cost meta data from another plugin by replacing the existing cost meta in our system. You can access it under:
Tools > Costs Import

To use it properly, please ensure that the correct meta keys are entered in:
WPFactory > Cost of Goods > Tools tab (under Product Import Costs Tool).

Once the meta keys are set, run the import using the first option. This will copy the cost values from the specified meta key of the other plugin and insert them into our plugin’s system.

If you need any further assistance, feel free to let me know—I’m happy to help.

Best regards,
WPFactory Support Team

May 14, 2025 at 5:56 am in reply to: WPML + Email Template Customizer + your plugin #165405
Taha
Moderator
Plugin Support
Hi Vadim,

I hope you’re doing well. Thank you for reaching out, and I apologize for the delayed response.

Here are some points addressing your questions:
- The Email Verification plugin is compatible with WPML, allowing emails to be sent in the language selected by the user during registration. This means that if a user registers in a specific language, the verification email will be sent in that language.
- The plugin also works with WooCommerce email templates, including those customized by third-party plugins such as WooCommerce Email Template Customizer by VillaTheme. However, please note that specific configuration steps for using all three together (WPML, VillaTheme’s customizer, and our Email Verification plugin) may not be fully documented, so we recommend testing your setup to ensure everything functions as expected.
- The plugin is designed to send a verification email upon user registration. If you’d like to send a separate email specifically for the verification link, this would likely require some customization—possibly using hooks available in WooCommerce or our plugin.
- We do offer a built-in compatibility option for VillaTheme’s Email Template Customizer, which you can enable under:
  WPFactory > Email Verification > Compatibility tab.
Please let me know if you need help with the configuration or would like us to guide you through the setup.

Best regards,
WPFactory Support Team
May 5, 2025 at 6:50 am in reply to: Order Minimum/Maximum Amount Limits for WooCommerce #164905

Taha
Moderator
Plugin Support

Hi David,

Good morning, and apologies for the delay in getting back to you.

We’re still working on that issue and will update you as soon as possible — we just need a bit more time to complete the process. We’re sorry for any inconvenience this may have caused and appreciate your patience.

Best regards,
WPFactory Support Team

May 4, 2025 at 9:53 am in reply to: VAT should be removed, but it’s not. #164866

Taha
Moderator
Plugin Support

Hi Przem,

I hope you’re doing well, and thank you for confirming — I’m glad to hear the issue has been resolved!

You’re always welcome to reach out to us here, via the WordPress.org forums, or directly by email at [email protected].

If you need any further assistance, don’t hesitate to let us know. For now, I’ll go ahead and close this topic — feel free to contact us anytime.

Best regards,
WPFactory Support Team

May 4, 2025 at 9:46 am in reply to: I need to register people WITHOUT adding them to the website yet? #164865
Taha
Moderator
Plugin Support
Hi Erika,

Thanks for reaching out — I hope you’re doing well.

I’d be happy to assist you with this. I’ve consulted with our development team regarding your request. However, to properly assess any potential compatibility issues between the two plugins, some testing will be necessary.

There are two options:
1. If you’re using the free version of the Klaviyo plugin, we’ll try to replicate your scenario on our end for testing.
2. If you’re using the Pro version, it would be much more efficient if you could provide admin access to a staging site. This will allow us to troubleshoot and test directly.
You can safely share login details with us at [email protected].

In the meantime, if I receive any updates from our team, I’ll let you know as soon as possible.

Best regards,
WPFactory Support Team
May 4, 2025 at 9:25 am in reply to: Not working anymore?! #164864

Taha
Moderator
Plugin Support

Hi Ronny,

Thanks for reaching out — I hope you’re doing well, and I apologize for the delayed reply.

I’ve just reviewed the steps you mentioned, and I can confirm that the plugin is working correctly on my end. I’ve recorded a video walkthrough for you, when the required product is not in the cart shipping method is not available.— please take a look and let me know if you’re still experiencing any issues:

Watch the video

I’ll be happy to assist further if needed.

Best regards,
WPFactory Support Team

April 28, 2025 at 4:36 am in reply to: Custom prices #164601
Taha
Moderator
Plugin Support
Hi Pascal,

Good morning, I hope you are doing well.

Sorry for the delay in getting back to you — your issue was with our development team, and I have just heard back from them. Here is the suggested code for achieving your request.

The developer has tested it using the custom_function option. Based on your description, the following code worked as expected, and you can adjust it if needed:
```
function france_price_with_vat() {
    $product_id = get_the_ID();
    if ( ! $product_id ) return;

    $product = wc_get_product( $product_id );
    if ( ! $product ) return;

    // Get WooCommerce setting (if prices include tax)
    $prices_include_tax = get_option( 'woocommerce_prices_include_tax' ) === 'yes';

    // VAT rates
    $germany_vat = 1.19;
    $france_vat = 1.20;

    // Product price
    $price = floatval( $product->get_price() );

    if ( $prices_include_tax ) {
       // Remove Germany VAT, then apply France VAT
       $price_excl = $price / $germany_vat;
       $france_price = $price_excl * $france_vat;
    } else {
       // Add France VAT directly if price is excluding tax
       $france_price = $price * $france_vat;
    }

    return number_format( $france_price, 2 );
}
```
And here’s the XML structure you can use:

<vat_price>

<germany>[alg_product_price]</germany>

<france>[alg_product_id custom_function="france_price_with_vat"]</france>

</vat_price>

Please try it out and let me know if it works for you!

Best regards,
WPFactory support team
April 22, 2025 at 7:38 am in reply to: issue after adding to cart #164140

Taha
Moderator
Plugin Support

Hi Nabi,

I’m sorry to hear that—hopefully you’ll receive a reply from them soon.

In the meantime, please let us know if there’s anything we can assist you with from our side. We’re happy to help.

Thanks again, and take care.

Best regards,

April 22, 2025 at 7:31 am in reply to: Plugin conflict with Sumo Subscriptions #164138

Taha
Moderator
Plugin Support

Hi Matt,

Thanks for reaching out! I hope you’re doing well, and apologies for not getting back to you sooner.

I’m sorry, but I didn’t fully understand your request—could you please elaborate a bit more on the issue you’re facing? Also, could you confirm which version of the plugin you’re using? The latest version is 5.0.2, so please make sure you’re updated to that.

If you’re encountering a fatal error, it would be helpful if you could share the exact error message with us. Additionally, I recommend temporarily disabling other plugins (sumo subscriptions plugin) to check if there’s a conflict causing the issue.

Once I have more details, I’ll forward your case to our development team to investigate further. If the issue is indeed related to our plugin, we’ll make sure to address it promptly.

Feel free to share any additional information or screenshots with us at [email protected].

Looking forward to your reply!

Best regards,
WPFactory Support Team

April 22, 2025 at 7:18 am in reply to: The country code must be pre-filled. #164137

Taha
Moderator
Plugin Support

Hi Danas,

Thanks for reaching out! I hope you’re doing well, and I apologize for the delayed response.

Currently, we offer an option that allows VAT numbers to be entered without the country code. You can enable this by going to the Validation tab and activating the “Allow VAT number input without country code” option.

This setting allows customers to enter VAT numbers without the country prefix, and the system will automatically detect the country based on the billing country input.

That said, I’ll also discuss your suggestion with our development team to see if we can implement it as an additional option in the future. We really appreciate your feedback!

Please let me know if you need any further assistance or clarification.

Best regards,
WPFactory Support Team
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