Taha

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Viewing 15 posts - 16 through 30 (of 75 total)
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  • in reply to: VAT should be removed, but it’s not. #164136
    Taha
    Moderator
    Plugin Support

    Hi Przem,

    I hope you’re doing well, and I apologize for the delayed response.

    I’ve just tested the plugin with the latest version (4.4.1), and I can confirm that the “Keep VAT in selected countries” option is working correctly. This applies to both the base country setting and when using a comma-separated list.

    Could you please confirm if you’re using the latest version and only the Pro version (since you have a Pro license)?
    If you’re open to further collaboration, I’d be happy to take a closer look at your setup. You’re welcome to reach out directly via email at [email protected] and provide admin access so I can assist you more thoroughly.

    Looking forward to your reply!

    Best regards,
    WPFactory Support Team

    in reply to: Bulk edit all variable products in a category. #164023
    Taha
    Moderator
    Plugin Support

    Hi Charles,

    Thanks for reaching out! I hope you’re doing well, and apologies for the delayed response.

    Yes, what you’re asking is absolutely possible. Just make sure you’re using the latest version of the plugin (v1.9.8).

    To add $1 to all variable products within a specific category, follow these steps:

    1. Set “Add to all product prices” to 1 in General Options.

    2. Choose the appropriate “Price type to modify” in the same section.

    3. Select the desired product category from Products section.

    Before applying the changes site-wide, you can preview the adjusted prices using the “Preview Prices” option. We also recommend testing on a staging site first to ensure everything works as expected.

    If you need any assistance or a step-by-step guide, I’d be happy to help. Here’s a quick video showing the plugin in action:
    https://mega.nz/file/HQxUWYYS#z1-1EbKxUuaimGKZ1oEJ8IzNzqrdmXRUgnyPLxaL85s

    Best regards,
    WPFactory Support Team

    in reply to: Cart gets cleared when user registers #164008
    Taha
    Moderator
    Plugin Support

    Hi Rainers,

    Thank you for reaching out—I hope you’re doing well. Apologies for the delayed response.

    Could you please try the following?

    Go to Advanced > Authenticate filter and change the setting to send_auth_cookies.

    Let me know if this helps or if you need further assistance.

    Best regards,
    WPFactory Support Team

    in reply to: Shortocode list and wysiwyg editor #163985
    Taha
    Moderator
    Plugin Support

    Hi everyone,

    We apologize for any inconvenience you may have experienced with our knowledge base, Thanks webinfluences or providing that link also.

    You can find the documentation for the shortcode here:
    Shortcodes – Additional Custom Emails Recipients

    Thank you for your understanding.

    Best regards,
    WPFactory Support Team

    in reply to: Shortocode list and wysiwyg editor #163984
    Taha
    Moderator
    Plugin Support

    Hi everyone,

    We apologize for any inconvenience you may have experienced with our knowledge base, Thanks webinfluences or providing that link also.

    You can find the documentation for the shortcode here:
    Shortcodes – Additional Custom Emails Recipients

    Thank you for your understanding.

    Best regards,
    WPFactory Support Team

    in reply to: Shortcodes and placeholders #163983
    Taha
    Moderator
    Plugin Support

    Hi everyone,

    We apologize for any inconvenience you may have experienced with our knowledge base.

    You can find the documentation for the shortcode here:
    Shortcodes – Additional Custom Emails Recipients

    Thank you for your understanding.

    Best regards,
    WPFactory Support Team

    Taha
    Moderator
    Plugin Support

    Hi Luciano,

    Thanks for reaching out! I hope you’re doing well.

    Thank you for your suggestion—I’m currently reviewing your request and have shared it with our development team. I’ll let you know soon if this feature will be added in an upcoming update.

    Appreciate your input, and thanks again. Wishing you a great night!

    Best regards,
    WPFactory Support Team

    in reply to: Custom prices #162987
    Taha
    Moderator
    Plugin Support

    Hi Pascal,

    Thanks for reaching out, and my sincere apologies for the delayed response—your message was mistakenly overlooked.

    I’ve reviewed your request and I’m currently consulting with our developer to see if there’s a way to accomplish what you’re looking for. I’ll get back to you as soon as possible with an update.

    Thank you again for your patience and understanding.

    Best regards,
    WPFactory Support Team

    in reply to: UPC Barcode Type #162590
    Taha
    Moderator
    Plugin Support

    Hi Erwin,

    Thanks for reaching out. I apologize for the late response—your message was mistakenly overlooked.

    Regarding your issue, if this is related to the product & archive pages, the default settings should already provide a similar layout to what you’re looking for. I tested it on my end, and you can check the screenshot here. It looks quite similar to yours.

    Have you modified the settings yourself? If so, try resetting the Barcodes tab and setting the Barcode Type to UPC-A again.

    If you’re referring to the digits below the barcode image, you can display them by updating the Admin Products List Column option in WPFactory > EAN > Barcodes with the following shortcode:

    Default value:

    [alg_wc_ean_barcode content="ean" w="2" h="15" children="yes"]

    Updated value (to display text below the barcode):

    [alg_wc_ean_barcode content="ean" w="2" h="15" children="yes" add_text="yes"]

    If your question is about print options, check the shortcodes used in your Template (Print tab) and share them with me. For reference, I am using:

    [alg_wc_ean_barcode]<br>

    EAN: [alg_wc_ean]<br>

    SKU: [alg_wc_ean_product_sku]

    This setup displays the barcode, EAN, and SKU properly in the printed version check the screenshot again.

    If I misunderstood your request, please provide more details, and I’d be happy to check it again!

    Best regards,
    WPFactory support team

    in reply to: Exporting Order Cost and Profit #162156
    Taha
    Moderator
    Plugin Support

    Hi Ali,

    Thanks for reaching out here as well, and apologies for the delayed response. If I’m not mistaken, you also contacted us via email and successfully managed to export the cost and profit for your orders.

    Just for reference, I’m posting the solution here as well and will mark this topic as resolved.

    You can use the following meta keys for that:

    • For Cost: _alg_wc_cog_order_cost

    • For Profit: _alg_wc_cog_order_profit

    Let me know if you need any further assistance!

    Best regards,

    in reply to: Cost showing wrong value after bulk import #162014
    Taha
    Moderator
    Plugin Support

    Hi Adeno,

    Thanks for getting back with more details. It might be a caching issue since the data appears correct for each product. You can try the following steps to clear the cache and recalculate:

    1. Clear the Analytics Cache:

      • Navigate to WooCommerce > Status > Tools and clear the analytics cache.

    2. Recalculate Orders:

      • Go to WPFactory > Cost of Goods > Tools and select Recalculate Orders.

    After completing these steps, please check again using incognito mode or clear your site and browser cache. Let me know how it goes!

    Best regards,

    in reply to: issue after adding to cart #161992
    Taha
    Moderator
    Plugin Support

    Hi Nabi,

    Thanks for reaching out! I hope you’re doing well. Apologies for the delayed response.

    This is a common issue with POST form requests. WooCommerce uses a POST request to add a product to the cart. If you refresh the page after adding a product, the browser attempts to re-submit the request, which triggers a confirmation prompt and adds the product again.

    To prevent this issue, you can try the following:

    1. Enable AJAX “Add to Cart”

    2. Redirect on “Add to Cart”

    You can find these options under WooCommerce > Settings > Products > Add to Cart Behavior. Please try these settings and let me know if the issue is resolved on your end.

    Looking forward to your feedback!

    Best regards,

    in reply to: Progress Bar Removes After Completion #161800
    Taha
    Moderator
    Plugin Support

    Hi Osama,

    Thanks for reaching out here as well. I’m just replying to ensure anyone referring to this topic can see the solution we provided. I’ll go ahead and close the topic now since you have confirmed that the issue has been addressed.

    To keep the progress bar visible even after the threshold has been reached, you can use the following code and place it under General tab > Free Shipping Reached:

    <strong>You have free delivery!</strong>
    <div class="alg-wc-alfs-progress">
        <div class="alg-wc-alfs-progress-bar alg-wc-alfs-progress-bar-striped" style="width:100%;"></div>
    </div>

    Regarding the font adjustment, you can achieve that using the following CSS snippet. Add it to the Customizer:

    .alg_wc_left_to_free_shipping_ajax,  
    .alg_wc_left_to_free_shipping_ajax strong {  
       font-weight: 500;  
       font-family: "Helvetica", sans-serif;  
    }
    Additionally, ensure that AJAX is enabled from the Advanced tab. The CSS code should be pasted into the Additional CSS section of the WordPress Customizer (Appearance > Customize > Additional CSS). Please note that our plugin doesn’t have a direct option to add CSS.

    If the CSS doesn’t seem to be working, try clearing your cache if you’re using a caching plugin. You can also check whether the CSS is applied using your browser’s Inspect Element tool.

    Best regards,

    Taha
    Moderator
    Plugin Support

    Hi Rory,

    Thanks for your message. I just wanted to inform you that we are in ongoing communication via the support ticket as well. I’ll update this thread once you confirm whether the issue has been addressed.

    Thank you for your understanding. We’ll continue our conversation through the ticket.

    Best regards,

    in reply to: Order Minimum/Maximum Amount Limits for WooCommerce #161795
    Taha
    Moderator
    Plugin Support

    Hi Alan,

    I appreciate you reaching out to us! I hope your day is going well.

    I’m sorry for the issue you’re experiencing. Could you let me know which plugin you’re using for Apple Pay and Link by Stripe? Currently, we have an option in the Compatibility tab to prevent the PayPal Pay button, but I want to ensure I share your request accurately with our developer.

    For reference, the existing option applies to WooCommerce PayPal Payments: WooCommerce PayPal Payments Plugin.

    Looking forward to your response!

Viewing 15 posts - 16 through 30 (of 75 total)