Taha

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Viewing 15 posts - 16 through 30 (of 68 total)
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  • in reply to: Custom prices #162987
    Taha
    Moderator
    Plugin Support

    Hi Pascal,

    Thanks for reaching out, and my sincere apologies for the delayed response—your message was mistakenly overlooked.

    I’ve reviewed your request and I’m currently consulting with our developer to see if there’s a way to accomplish what you’re looking for. I’ll get back to you as soon as possible with an update.

    Thank you again for your patience and understanding.

    Best regards,
    WPFactory Support Team

    in reply to: UPC Barcode Type #162590
    Taha
    Moderator
    Plugin Support

    Hi Erwin,

    Thanks for reaching out. I apologize for the late response—your message was mistakenly overlooked.

    Regarding your issue, if this is related to the product & archive pages, the default settings should already provide a similar layout to what you’re looking for. I tested it on my end, and you can check the screenshot here. It looks quite similar to yours.

    Have you modified the settings yourself? If so, try resetting the Barcodes tab and setting the Barcode Type to UPC-A again.

    If you’re referring to the digits below the barcode image, you can display them by updating the Admin Products List Column option in WPFactory > EAN > Barcodes with the following shortcode:

    Default value:

    [alg_wc_ean_barcode content="ean" w="2" h="15" children="yes"]

    Updated value (to display text below the barcode):

    [alg_wc_ean_barcode content="ean" w="2" h="15" children="yes" add_text="yes"]

    If your question is about print options, check the shortcodes used in your Template (Print tab) and share them with me. For reference, I am using:

    [alg_wc_ean_barcode]<br>

    EAN: [alg_wc_ean]<br>

    SKU: [alg_wc_ean_product_sku]

    This setup displays the barcode, EAN, and SKU properly in the printed version check the screenshot again.

    If I misunderstood your request, please provide more details, and I’d be happy to check it again!

    Best regards,
    WPFactory support team

    in reply to: Exporting Order Cost and Profit #162156
    Taha
    Moderator
    Plugin Support

    Hi Ali,

    Thanks for reaching out here as well, and apologies for the delayed response. If I’m not mistaken, you also contacted us via email and successfully managed to export the cost and profit for your orders.

    Just for reference, I’m posting the solution here as well and will mark this topic as resolved.

    You can use the following meta keys for that:

    • For Cost: _alg_wc_cog_order_cost

    • For Profit: _alg_wc_cog_order_profit

    Let me know if you need any further assistance!

    Best regards,

    in reply to: Cost showing wrong value after bulk import #162014
    Taha
    Moderator
    Plugin Support

    Hi Adeno,

    Thanks for getting back with more details. It might be a caching issue since the data appears correct for each product. You can try the following steps to clear the cache and recalculate:

    1. Clear the Analytics Cache:

      • Navigate to WooCommerce > Status > Tools and clear the analytics cache.

    2. Recalculate Orders:

      • Go to WPFactory > Cost of Goods > Tools and select Recalculate Orders.

    After completing these steps, please check again using incognito mode or clear your site and browser cache. Let me know how it goes!

    Best regards,

    in reply to: issue after adding to cart #161992
    Taha
    Moderator
    Plugin Support

    Hi Nabi,

    Thanks for reaching out! I hope you’re doing well. Apologies for the delayed response.

    This is a common issue with POST form requests. WooCommerce uses a POST request to add a product to the cart. If you refresh the page after adding a product, the browser attempts to re-submit the request, which triggers a confirmation prompt and adds the product again.

    To prevent this issue, you can try the following:

    1. Enable AJAX “Add to Cart”

    2. Redirect on “Add to Cart”

    You can find these options under WooCommerce > Settings > Products > Add to Cart Behavior. Please try these settings and let me know if the issue is resolved on your end.

    Looking forward to your feedback!

    Best regards,

    in reply to: Progress Bar Removes After Completion #161800
    Taha
    Moderator
    Plugin Support

    Hi Osama,

    Thanks for reaching out here as well. I’m just replying to ensure anyone referring to this topic can see the solution we provided. I’ll go ahead and close the topic now since you have confirmed that the issue has been addressed.

    To keep the progress bar visible even after the threshold has been reached, you can use the following code and place it under General tab > Free Shipping Reached:

    <strong>You have free delivery!</strong>
    <div class="alg-wc-alfs-progress">
        <div class="alg-wc-alfs-progress-bar alg-wc-alfs-progress-bar-striped" style="width:100%;"></div>
    </div>

    Regarding the font adjustment, you can achieve that using the following CSS snippet. Add it to the Customizer:

    .alg_wc_left_to_free_shipping_ajax,  
    .alg_wc_left_to_free_shipping_ajax strong {  
       font-weight: 500;  
       font-family: "Helvetica", sans-serif;  
    }
    Additionally, ensure that AJAX is enabled from the Advanced tab. The CSS code should be pasted into the Additional CSS section of the WordPress Customizer (Appearance > Customize > Additional CSS). Please note that our plugin doesn’t have a direct option to add CSS.

    If the CSS doesn’t seem to be working, try clearing your cache if you’re using a caching plugin. You can also check whether the CSS is applied using your browser’s Inspect Element tool.

    Best regards,

    Taha
    Moderator
    Plugin Support

    Hi Rory,

    Thanks for your message. I just wanted to inform you that we are in ongoing communication via the support ticket as well. I’ll update this thread once you confirm whether the issue has been addressed.

    Thank you for your understanding. We’ll continue our conversation through the ticket.

    Best regards,

    in reply to: Order Minimum/Maximum Amount Limits for WooCommerce #161795
    Taha
    Moderator
    Plugin Support

    Hi Alan,

    I appreciate you reaching out to us! I hope your day is going well.

    I’m sorry for the issue you’re experiencing. Could you let me know which plugin you’re using for Apple Pay and Link by Stripe? Currently, we have an option in the Compatibility tab to prevent the PayPal Pay button, but I want to ensure I share your request accurately with our developer.

    For reference, the existing option applies to WooCommerce PayPal Payments: WooCommerce PayPal Payments Plugin.

    Looking forward to your response!

    Taha
    Moderator
    Plugin Support

    Hi there,

    Thanks for reaching out, and my sincere apologies for the delayed response.

    As far as I recall, you also contacted us via a support ticket, and the issue was addressed in a recent plugin update. If that’s not the case, please let me know, and I will be happy to check the issue again for you.

    For now, I will mark this topic as resolved, but if the issue persists, please feel free to reply to this thread, and we’ll assist you further.

    Thanks for your time!

    Taha
    Moderator
    Plugin Support

    Hi Alessio,

    Thanks for reaching out! I hope you’re having a great day.

    I was able to replicate the same scenario on my end, and I believe you are correct. At the moment, the only available option is to hide the “Add to Cart” button when stock is below the minimum quantity. By default, the plugin still allows adding products to the cart even when the stock is below the set minimum quantity.

    If this solution works for you, you can enable it by navigating to the Minimum Quantity tab—this setting is located at the bottom of the options.

    That said, I have escalated this issue to our development team for further review, and we will update you as soon as possible.

    Please let me know if you need any further assistance. I’m happy to help!

    in reply to: Add discount rule for group #161775
    Taha
    Moderator
    Plugin Support

    Hi Daniel,

    I hope you’re doing well. My apologies for the delayed response.

    I’m not sure why it didn’t work for you—perhaps a setting was missed? I just tested it on my end, and it seems to be working correctly. For example, I set up a coupon code “new”, and when used by an administrator, it applies a 100% discount, whereas for a customer, it applies a 50% discount.

    Please note that this feature is only available in the Pro version. If you’re using the free version, it won’t be accessible.

    To guide you through the setup, I’ve provided a screenshot here: https://postimg.cc/gallery/76XGK5t.

    Here’s how to configure it:

    1. Enable Availability: Go to the plugin settings and ensure the feature is activated.

    2. Set Discounts by User Role: Navigate to Amounts, enable Amount by User Role and Per Coupon options.

    3. Adjust Coupon Settings: Go to the specific coupon settings and define the discount amounts per user role.

    4. Test It: Try applying the coupon as both an administrator and a customer to see the different discount amounts.

    Please let me know if you need any further assistance—I’d be happy to help!

    in reply to: Cost showing wrong value after bulk import #161774
    Taha
    Moderator
    Plugin Support

    Hi Adeno,

    Thank you for reaching out!

    I’d like to clarify your concern to assist you better. You mentioned that the cost was imported correctly, but I wasn’t entirely sure what you meant by:

    “It’s showing ’10’ and ’11’ for two SKUs.”

    Could you please share where you’re seeing these values? Additionally, may I ask whether you used the Cost Import Tool option or imported products via the Products Page Importer? This will help me guide you more effectively.

    Looking forward to your response, and I’ll be happy to assist you further!

    Best regards,

    in reply to: COGS tab in WooCommerce>Settings #161772
    Taha
    Moderator
    Plugin Support

    Hi Adeno,

    Thanks for reaching out! I hope you’re doing well.

    We apologize for any confusion. Recently, we updated most of our plugins and are also in the process of updating our knowledge base.

    In the latest versions, the plugin settings are now listed under a new WordPress menu item: WPFactory. You can find it directly in your dashboard, where all of our plugins will be listed, allowing you to access their settings easily.

    Sorry for any inconvenience, and let us know if you need further assistance!

    Best regards,

    in reply to: Cost of goods changes to zero #161771
    Taha
    Moderator
    Plugin Support

    Hi Bahaa,

    Sorry for the late response.

    Have you tried clearing the Analytics Cache and recalculating your cost and profit? If not, please follow these steps:

    1. Navigate to WooCommerce → Status → Tools and click Clear Analytics Cache.

    2. Go to the plugin page under the Tools tab and select Recalculate Orders.

    After performing these steps, check if the issue persists. If the problem appears again, please:

    • Take screenshots of the affected products before and after running the recalculation.

    • Monitor the changes over some time and check if the issue occurs again.

    • Ensure you’re using the latest version (3.6.7) of the plugin.

    If the issue persists, please reach out again with the screenshots so we can investigate further and provide a better solution.

    Looking forward to your update!

    Best regards,

    in reply to: Add to wishlist button not showing on filtered pages #161770
    Taha
    Moderator
    Plugin Support

    Hi Eleanor,

    I hope you’re doing well. Apologies for the delayed response. I’m looking into your issue now.

    Could you please provide the link to your site so I can check how it behaves? I will also try to replicate the issue on my end and advise you on how to resolve it.

    If you’ve already reached out to us via a support ticket, you can disregard this message. Additionally, please ensure that you’re using the latest version (3.1.8) and test again before sharing your URL.

    Looking forward to your response! I’ll be happy to assist you.

    Best regards,
    WPFactory Support Team

Viewing 15 posts - 16 through 30 (of 68 total)