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Hi there,
Thanks for reaching out, and my sincere apologies for the delayed response.
As far as I recall, you also contacted us via a support ticket, and the issue was addressed in a recent plugin update. If that’s not the case, please let me know, and I will be happy to check the issue again for you.
For now, I will mark this topic as resolved, but if the issue persists, please feel free to reply to this thread, and we’ll assist you further.
Thanks for your time!
Hi Alessio,
Thanks for reaching out! I hope you’re having a great day.
I was able to replicate the same scenario on my end, and I believe you are correct. At the moment, the only available option is to hide the “Add to Cart” button when stock is below the minimum quantity. By default, the plugin still allows adding products to the cart even when the stock is below the set minimum quantity.
If this solution works for you, you can enable it by navigating to the Minimum Quantity tab—this setting is located at the bottom of the options.
That said, I have escalated this issue to our development team for further review, and we will update you as soon as possible.
Please let me know if you need any further assistance. I’m happy to help!
Hi Daniel,
I hope you’re doing well. My apologies for the delayed response.
I’m not sure why it didn’t work for you—perhaps a setting was missed? I just tested it on my end, and it seems to be working correctly. For example, I set up a coupon code “new”, and when used by an administrator, it applies a 100% discount, whereas for a customer, it applies a 50% discount.
Please note that this feature is only available in the Pro version. If you’re using the free version, it won’t be accessible.
To guide you through the setup, I’ve provided a screenshot here: https://postimg.cc/gallery/76XGK5t.
Here’s how to configure it:
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Enable Availability: Go to the plugin settings and ensure the feature is activated.
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Set Discounts by User Role: Navigate to Amounts, enable Amount by User Role and Per Coupon options.
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Adjust Coupon Settings: Go to the specific coupon settings and define the discount amounts per user role.
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Test It: Try applying the coupon as both an administrator and a customer to see the different discount amounts.
Please let me know if you need any further assistance—I’d be happy to help!
Hi Adeno,
Thank you for reaching out!
I’d like to clarify your concern to assist you better. You mentioned that the cost was imported correctly, but I wasn’t entirely sure what you meant by:
“It’s showing ’10’ and ’11’ for two SKUs.”
Could you please share where you’re seeing these values? Additionally, may I ask whether you used the Cost Import Tool option or imported products via the Products Page Importer? This will help me guide you more effectively.
Looking forward to your response, and I’ll be happy to assist you further!
Best regards,
Hi Adeno,
Thanks for reaching out! I hope you’re doing well.
We apologize for any confusion. Recently, we updated most of our plugins and are also in the process of updating our knowledge base.
In the latest versions, the plugin settings are now listed under a new WordPress menu item: WPFactory. You can find it directly in your dashboard, where all of our plugins will be listed, allowing you to access their settings easily.
Sorry for any inconvenience, and let us know if you need further assistance!
Best regards,
Hi Bahaa,
Sorry for the late response.
Have you tried clearing the Analytics Cache and recalculating your cost and profit? If not, please follow these steps:
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Navigate to WooCommerce → Status → Tools and click Clear Analytics Cache.
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Go to the plugin page under the Tools tab and select Recalculate Orders.
After performing these steps, check if the issue persists. If the problem appears again, please:
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Take screenshots of the affected products before and after running the recalculation.
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Monitor the changes over some time and check if the issue occurs again.
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Ensure you’re using the latest version (3.6.7) of the plugin.
If the issue persists, please reach out again with the screenshots so we can investigate further and provide a better solution.
Looking forward to your update!
Best regards,
Hi Eleanor,
I hope you’re doing well. Apologies for the delayed response. I’m looking into your issue now.
Could you please provide the link to your site so I can check how it behaves? I will also try to replicate the issue on my end and advise you on how to resolve it.
If you’ve already reached out to us via a support ticket, you can disregard this message. Additionally, please ensure that you’re using the latest version (3.1.8) and test again before sharing your URL.
Looking forward to your response! I’ll be happy to assist you.
Best regards,
WPFactory Support TeamHi Pareidolia,
Thank you for confirming! We’re always happy to help.
Let me know if you need any further assistance.
Best regards,
WPFactory Support TeamHi Martinmilev,
Thanks for reaching out! I hope you’re doing well.
I’m not entirely sure I understand your question correctly. Could you clarify what you mean by: “Is there a way to get the plugin working without free shipping activated?”
However, if you’re referring to using another shipping method instead of WooCommerce’s default free shipping, you can set the amount in the Manual Min Amount Options tab.
Generally, the plugin automatically retrieves the minimum free shipping order amount. However, if you’re using non-standard shipping methods for free shipping (i.e., not WooCommerce’s built-in “Free Shipping” method), you will need to set the amount manually in this tab.
If this solution works for you, that’s great! If not, please reach out to us via email at [email protected] with some screenshots, details about the plugin you’re using, and more information about the setup you’re trying to achieve. We’d be happy to assist further!
Best regards,
WPFactory Support TeamHi Teodorescu,
I hope you’re doing well.
You can achieve this using a snippet of code. However, please ensure you test it first on a staging site, as it may cause issues or even crash the site, especially since you have thousands of products. This script only runs when an admin is logged in and should be removed after the update.
add_action( 'init', 'disable_cod_for_backorder_variations' ); function disable_cod_for_backorder_variations() { if ( current_user_can( 'administrator' ) ) { // WP_Query to get all product variations $args = array( 'post_type' => 'product_variation', // Query for product variations 'posts_per_page' => - 1, // Get all variations 'post_status' => 'publish', // Only published variations 'fields' => 'ids', // Only retrieve variation IDs ); $variation_query = new WP_Query( $args ); // Retrieve the current excluded products from the database (for COD) $excluded_cod_products = get_option( 'alg_wc_cpg_product_excl', array() ); // If the 'cod' key doesn't exist, initialize it as an empty array if ( ! isset( $excluded_cod_products['cod'] ) ) { $excluded_cod_products['cod'] = array(); } // Loop through all product variations foreach ( $variation_query->posts as $variation_id ) { $variation = wc_get_product( $variation_id ); // Check if the variation is on backorder if ( $variation->is_on_backorder() ) { // Cast $variation_id to a string explicitly $variation_id_str = (string) $variation_id; // Add the variation ID (as a string) to the exclusion list for COD if it's not already there if ( ! in_array( $variation_id_str, $excluded_cod_products['cod'], true ) ) { $excluded_cod_products['cod'][] = $variation_id_str; } } } // Ensure all existing IDs in the array are strings (for consistency) $excluded_cod_products['cod'] = array_map( 'strval', $excluded_cod_products['cod'] ); // Save the updated exclusion list into the database update_option( 'alg_wc_cpg_product_excl', $excluded_cod_products ); } }Please test this on your staging site first and let me know if it works for you.
Best regards,
WPFactory Support TeamHi Jeff and Liza,
I wanted to follow up regarding the Wishlist notes issue. We have resolved the problem and are finalizing the new version (3.1.8), which will be released shortly. This update specifically addresses the issue you reported.
I’ll keep you posted as soon as the update is available. In the meantime, please let me know if you need any assistance.
Best regards,
Hi Admin,
Thanks for providing access. I received your email, but it didn’t include a password, so I reset it and managed to log in successfully.
Regarding your issue, I believe I’ve resolved it. Here’s what I found:
- Outdated Plugin Version – Your plugin was not up to date, so I installed the latest version for you. If this is a staging site, please ensure you update the plugin on your live site as well.
- Advanced Options Enabled – The advanced optionForce on change for Step and Min/max Quantity were enabled, which I believe was causing the issue. I have disabled them.
I’ve tested the Min Cart Widget and the Step settings for the following product:
🔗 4.125×9.5 #10 O.S. Via Linen
Everything seems to be working correctly now.Please check and let me know if this resolves the issue or if you need any further assistance.
Best regards,
WPFactory Support TeamHi Tom,
This is a follow-up regarding the removal option in the wishlist. Yes, the option to remove items is available—either after purchase or after adding them to the cart. You can find this setting under Wishlist Page tab → Auto Remove Items.
If you need any guidance on setting it up, don’t hesitate to reach out. We’re happy to help!
Best regards,
WPFactory Support TeamHi Pareidolia,
Thanks for reaching out! I hope you’re doing well.
You can achieve this by using
_stock,>,3in the custom meta filter. This will allow you to filter for stock levels lower than 3.Please give it a try and let me know if you need any further assistance.
Best regards,
WPFactory Support TeamHi Tom,
Thanks for reaching out! I hope you’re having a great day, and I apologize for the delayed response.
Regarding adding the same product to multiple wishlists, users can do that if the “Multiple Wishlists” option is enabled.
As for making a wishlist private by default, could you clarify what you mean? If you’re referring to each customer’s wishlist being visible only to them, that is already the default behavior. However, if you’re referring to something else, please let me know.
Regarding disabling the remove option, I’m not sure if there’s currently a setting for that, but I’ll check with the development team and get back to you.
Let me know if you need any further assistance!
Best regards,
WPFactory Support Team -
