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General Troubleshooting

Check for conflicts #

Deactivate all other plugins except Order Status Rules and WooCommerce. If the issue disappears, reactivate plugins one by one to identify the culprit.

Review Order Notes #

Look for error messages or clues within the order notes that might indicate why a rule isn’t firing.

Verify Plugin Settings #

Double-check your rule configurations to ensure they’re set up correctly and target the desired conditions.

Clear Cache #

Clear your browser cache and WordPress cache to ensure you’re seeing the latest data.

Check Logs (Pro Version) #

If enabled, examine the debug logs for any errors related to rule processing.

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General Troubleshooting

Plugin Conflicts #

Deactivate other plugins temporarily to see if a conflict is causing problems. Reactivate them one by one to identify the culprit.

Theme Compatibility #

Ensure your theme is compatible with the plugin. Check the plugin documentation or contact the developer for known compatibility issues.

WordPress Version #

Verify you’re using a compatible version of WordPress. Outdated versions can sometimes cause plugin malfunctions. Update WordPress if necessary.

Permissions #

Make sure your WordPress user has the necessary permissions to manage the plugin settings.

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General Troubleshooting

Check for Plugin Conflicts: Deactivate all other plugins except “Custom Checkout Fields for WooCommerce” and WooCommerce itself. If the issue disappears, reactivate plugins one by one to identify the culprit. Consider plugin compatibility information before reactivating.

Theme Conflicts: Switch to a default WordPress theme like “Twenty Twenty-Four” to see if the problem persists. If it does, the issue likely lies with the plugin itself. If not, your theme might be interfering. Contact your theme developer for compatibility advice.

Clear Cache: Clear your browser cache and any caching plugins you might be using. Sometimes, outdated cached data can lead to unexpected behavior.

Error Logs: Enable error logging in WordPress (consult documentation if needed). This can provide valuable clues about the source of the problem.

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General Troubleshooting Tips

Refer to Documentation  #

The plugin documentation is a valuable resource for troubleshooting common issues. It might provide step-by-step solutions specific to the plugin.

Contact Support  #

If you’ve exhausted all other options, reach out to the plugin developer’s support team. They can provide more in-depth assistance tailored to your specific setup.

Error Messages #

Pay close attention to any error messages displayed by the plugin. These messages often contain clues about the root cause of the problem.

Plugin Updates  #

Maintain your plugin with the latest updates. Developers frequently address bugs and release improvements in updates.

By following these steps and utilizing the available resources, you should be able to effectively troubleshoot most issues that might arise with the “Pro version of the plugin”.

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General Troubleshooting

Check for Plugin Conflicts  #

Deactivate all plugins except Custom Product Tabs Pro. If the issue disappears, reactivate your plugins one by one to identify the culprit.

Theme Compatibility #

Switch to a default WordPress theme like Twenty Twenty-Three. If the problem is resolved, there might be a compatibility issue with your current theme. You can then contact your theme developer or search for known compatibility issues.

Clear Cache  #

Clear your browser cache and any caching plugins you might be using. Sometimes outdated cached data can cause unexpected behavior.

Check for Updates #

Ensure you’re running the latest versions of Custom Product Tabs Pro, WooCommerce, and WordPress. Updates often include bug fixes and compatibility improvements.

Review Plugin Settings  #

Double-check your Custom Product Tabs Pro settings to ensure everything is configured correctly. Pay close attention to any options related to tab visibility and content.

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General Troubleshooting

  • Clear Cache: Clear your browser cache and website cache. This ensures you’re seeing the latest version of your shop page with the implemented changes from the plugin.
  • WooCommerce and WordPress: Make sure you’re using compatible versions of WooCommerce and WordPress. Incompatible versions can sometimes cause plugin functionality issues.
  • Plugin Support: If none of the above solutions work, refer to the plugin documentation or contact us.
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General Troubleshooting

  • Plugin Updates: Use the latest version of the plugin. Updates often include bug fixes and improvements.
  • WooCommerce & WordPress: Ensure you’re using compatible versions of WooCommerce and WordPress for optimal plugin functionality.
  • Plugin Support: If the above steps don’t resolve the issue, refer to the plugin’s documentation or reach out to the developer’s support team. They can provide more specific guidance.
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General Troubleshooting

  • Plugin Conflicts: Deactivate other plugins temporarily to see if a conflict is causing the problem. Reactivate plugins one by one to identify the culprit.
  • Theme Compatibility: Check if your theme is compatible with Pop-up Notices. Consider updating the theme or contacting the theme developer for assistance.
  • Browser Caching: Clear your browser cache and cookies to ensure you’re seeing the latest version of the pop-up script.
  • JavaScript Errors: Use browser developer tools to check for any JavaScript errors that might hinder the pop-up functionality.
  • Shortcode Issues: Double-check your shortcode usage (if applicable) for typos or incorrect syntax.