Forum Replies Created
-
AuthorPosts
-
Kousik
ParticipantHello Stefan,
Yes, please explain the issue in detail by sending a screenshot or screen recording to our support email. We will resolve your issue.
Regards,
Kousik MukherjeeKousik
ParticipantHello Oskar,
This plugin does not save currency rates for each order.
It only validates the VAT number using VIES.Regards,
Kousik MukherjeeKousik
ParticipantHello,
We have noted your request and will fulfil it shortly. You will be informed once it’s done.
Regards,
Kousik MukherjeeKousik
ParticipantHello Martin,
I just checked the VAT number SK2024011935 you provided, and it is working correctly. Here is the log:
Success: VAT ID is valid (Country: [SK]; VAT ID: [2024011935]; Company: []; Method: [soap]).I suggest you update the plugin to the latest version, 2.12.8.
If the issue is still not resolved, please send screenshots of the three settings to our support email at [email protected].
Regards,
Kousik MukherjeeKousik
ParticipantHello Michal,
Please update the plugin to the latest version, 2.12.8, and check if it resolves your issue.
Regards,
Kousik MukherjeeKousik
ParticipantHello Michal,
Please update the plugin to the latest version, 2.12.8, and check if it resolves your issue.
Regards,
Kousik MukherjeeKousik
ParticipantHello everyone,
Please install the latest version of the plugin, version 2.12.7, and check if it resolves the issue. If the problem persists, please provide me with a Belgian VAT number for testing and a screenshot of all three settings via our support email [email protected]. We will resolve the issue promptly.
Regards,
Kousik MukherjeeKousik
ParticipantHi Ryan,
I am using the latest version of this plugin and WooCommerce, and everything is working fine on my end.
However, there might be a settings mismatch or something similar. Could you please inform me if only the order section is not working, or if all sections are affected?
Please try saving all settings again and then open the tools to see what happens.
If this does not work, please send us admin access to the site where this issue is occurring, and we can help you resolve it. After fixing the issue, you can delete that access.
Please send the access details to [email protected].
Regards,
Kousik MukherjeeKousik
ParticipantHello Luke,
I have a few questions:
Are you using the checkout block or the classic checkout? Are you verifying new users before checkout or on the checkout page? Could you please send a screenshot or video to [email protected]? This will help us provide a solution more quickly.
Regards,
Kousik MukherjeeKousik
ParticipantHello @ricardo,
I have one question: How do you distinguish between retail customers and business customers at checkout?
To address this, you can use our EU VAT Manager plugin. You can enable this option as shown in the screenshot:
General > Belgium Compatibility > Let customer decide
Regards
Kousik MukherjeeJune 13, 2024 at 6:11 am in reply to: Admin order listings / analytics not showing VAT anymore #143726Kousik
ParticipantHello Jussi,
Please update to version 2.11.3. Hope the issue will be resolved.
Regards
Kousik Mukherjee
June 12, 2024 at 5:42 pm in reply to: Admin order listings / analytics not showing VAT anymore #143706Kousik
ParticipantHello Jussi,
Thank you for clarifying.
In the next release, we will make it compatible.Regards
Kousik MukherjeeJune 4, 2024 at 11:07 am in reply to: Admin order listings / analytics not showing VAT anymore #143268Kousik
ParticipantHello Jussi,
If you activate the “Meta box” or “Column,” it will reflect in /wp-admin/edit.php?post_type=shop_order.
i.e., woocommerce > OrdersBut those columns are not available in WooCommerce > Reports > Orders.
We are talking with WooCommerce about how we can make this EU VAT plugin there.
Regards
Kousik MukherjeeKousik
ParticipantHello Daniel,
If you activate the “Meta box” or “Column,” it will reflect in /wp-admin/edit.php?post_type=shop_order.
i.e., woocommerce > OrdersBut those columns are not available in WooCommerce > Reports > Orders.
We are talking with WooCommerce about how we can make this EU VAT plugin there.
Regards
Kousik MukherjeeKousik
ParticipantHello Mantas,
Your proposed code chunk will look like this:
if( true === alg_wc_eu_vat_session_get( 'alg_wc_eu_vat_valid' ) && !empty( alg_wc_eu_vat_session_get( 'alg_wc_eu_vat_to_check' ) ) ) { $Price_Prefix= ‘with VAT’; }else{ $Price_Prefix= ‘without VAT’; }
I have updated the condition based on our plugin. The rest of the code depends on how you choose to write it.
Regards,
Kousik Mukherjee -
AuthorPosts