Kousik

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Viewing 15 posts - 1 through 15 (of 58 total)
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  • in reply to: Display none if company name is empty #150167
    Kousik
    Moderator
    Plugin Support

    Hello Stefan,

    Yes, please explain the issue in detail by sending a screenshot or screen recording to our support email. We will resolve your issue.

    Regards,
    Kousik Mukherjee

    in reply to: Currency reporting #149632
    Kousik
    Moderator
    Plugin Support

    Hello Oskar,

    This plugin does not save currency rates for each order.
    It only validates the VAT number using VIES.

    Regards,
    Kousik Mukherjee

    in reply to: Display none if company name is empty #149631
    Kousik
    Moderator
    Plugin Support

    Hello,

    We have noted your request and will fulfil it shortly. You will be informed once it’s done.

    Regards,
    Kousik Mukherjee

    in reply to: EU VAT Number is not valid #147391
    Kousik
    Moderator
    Plugin Support

    Hello Martin,

    I just checked the VAT number SK2024011935 you provided, and it is working correctly. Here is the log:
    Success: VAT ID is valid (Country: [SK]; VAT ID: [2024011935]; Company: []; Method: [soap]).

    I suggest you update the plugin to the latest version, 2.12.8.

    If the issue is still not resolved, please send screenshots of the three settings to our support email at [email protected].

    Regards,
    Kousik Mukherjee

    in reply to: Undefined array error message #147389
    Kousik
    Moderator
    Plugin Support

    Hello Michal,

    Please update the plugin to the latest version, 2.12.8, and check if it resolves your issue.

    Regards,
    Kousik Mukherjee

    in reply to: Errors on checkout and cart page #147388
    Kousik
    Moderator
    Plugin Support

    Hello Michal,

    Please update the plugin to the latest version, 2.12.8, and check if it resolves your issue.

    Regards,
    Kousik Mukherjee

    in reply to: VAT numbers not accepted #147386
    Kousik
    Moderator
    Plugin Support

    Hello everyone,

    Please install the latest version of the plugin, version 2.12.7, and check if it resolves the issue. If the problem persists, please provide me with a Belgian VAT number for testing and a screenshot of all three settings via our support email [email protected]. We will resolve the issue promptly.

    Regards,
    Kousik Mukherjee

    in reply to: Not Exporting any Data #146384
    Kousik
    Moderator
    Plugin Support

    Hi Ryan,

    I am using the latest version of this plugin and WooCommerce, and everything is working fine on my end.

    However, there might be a settings mismatch or something similar. Could you please inform me if only the order section is not working, or if all sections are affected?

    Please try saving all settings again and then open the tools to see what happens.

    If this does not work, please send us admin access to the site where this issue is occurring, and we can help you resolve it. After fixing the issue, you can delete that access.

    Please send the access details to [email protected].

    Regards,
    Kousik Mukherjee

    in reply to: Clears WooCommerce Cart | Any Workaround? #145157
    Kousik
    Moderator
    Plugin Support

    Hello Luke,

    I have a few questions:

    Are you using the checkout block or the classic checkout? Are you verifying new users before checkout or on the checkout page? Could you please send a screenshot or video to [email protected]? This will help us provide a solution more quickly.

    Regards,
    Kousik Mukherjee

    in reply to: Compatible #144541
    Kousik
    Moderator
    Plugin Support

    Hello @ricardo,

    I have one question: How do you distinguish between retail customers and business customers at checkout?

    To address this, you can use our EU VAT Manager plugin. You can enable this option as shown in the screenshot:

    General > Belgium Compatibility > Let customer decide

    Regards
    Kousik Mukherjee

    Kousik
    Moderator
    Plugin Support

    Hello Jussi,

    Please update to version 2.11.3. Hope the issue will be resolved.

    Regards

    Kousik Mukherjee

    Kousik
    Moderator
    Plugin Support

    Hello Jussi,

    Thank you for clarifying.
    In the next release, we will make it compatible.

    Regards
    Kousik Mukherjee

    Kousik
    Moderator
    Plugin Support

    Hello Jussi,

    If you activate the “Meta box” or “Column,” it will reflect in /wp-admin/edit.php?post_type=shop_order.
    i.e., woocommerce > Orders

    But those columns are not available in WooCommerce > Reports > Orders.

    We are talking with WooCommerce about how we can make this EU VAT plugin there.

    Regards
    Kousik Mukherjee

    in reply to: Admin Options do not work #143267
    Kousik
    Moderator
    Plugin Support

    Hello Daniel,

    If you activate the “Meta box” or “Column,” it will reflect in /wp-admin/edit.php?post_type=shop_order.
    i.e., woocommerce > Orders

    But those columns are not available in WooCommerce > Reports > Orders.

    We are talking with WooCommerce about how we can make this EU VAT plugin there.

    Regards
    Kousik Mukherjee

    in reply to: Price prefix in product page #142820
    Kousik
    Moderator
    Plugin Support

    Hello Mantas,

    Your proposed code chunk will look like this:

    
    if( true === alg_wc_eu_vat_session_get( 'alg_wc_eu_vat_valid' ) && !empty( alg_wc_eu_vat_session_get( 'alg_wc_eu_vat_to_check' ) ) ) {
    $Price_Prefix= ‘with VAT’;
    }else{
    $Price_Prefix= ‘without VAT’;
    }
    
    
    

    I have updated the condition based on our plugin. The rest of the code depends on how you choose to write it.

    Regards,
    Kousik Mukherjee

Viewing 15 posts - 1 through 15 (of 58 total)