Not working anymore?!

Forums › Conditional Shipping for WooCommerce › Not working anymore?!

Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 2, 2025 at 5:37 pm #156766
    Ronny Kühn
    Participant

    Hey,

    I tried to set up a free shipping with “Require Products” and also with “Require Product Tags”, but nothing worked.
    The conditions are enabled and I tried different browsers.

    Best regards
    Ronny

    January 5, 2025 at 9:20 am #156875
    Taha
    Moderator
    Plugin Support

    Hello Ronny,

    Thank you for using our plugin.

    I’ve just tested the plugin, and you can refer to this video for your reference. Please ensure that you’ve configured the shipping methods properly in WooCommerce settings. In our plugin, you can check both the Required and Exclude Product options. After enabling them, you can specify the desired products for each shipping method and try excluding some products as well. The same applies to product tags.

    Additionally, please ensure to change the address while you are testing, as demonstrated in the video. If you need any further assistance, feel free to let me know.

    Best regards,
    WPFactory Support Team

    January 8, 2025 at 8:43 am #157038
    Ronny Kühn
    Participant

    Hello Taha,

    thank you for your response. I allready answered to your answer, but this post is hidden?!
    So i tried again: This solution doesn’t worked. I tired it on 3 different sites.

    When I activate this condition, the checkout said there is no delivery option configured. :/

    Can you help me please?

    Best regards
    Ronny

    January 15, 2025 at 8:07 am #157429
    Ronny Kühn
    Participant

    Is there any update?

    January 24, 2025 at 1:36 pm #157929
    Ronny Kühn
    Participant

    Sending a support e-mail, because I can’t use the plugin on a website :/

    January 26, 2025 at 6:46 am #158013
    Taha
    Moderator
    Plugin Support

    Hi Ronny,

    Please accept our apologies for not replying to you earlier. I’ve received your messages via email, and I want to assure you that our team is actively working to resolve the issues you encountered.

    I’ve also sent you an email requesting admin login credentials. As soon as I receive them, I’ll ensure your site is working properly. Since we’re now addressing your issue via email, I’ll keep you updated there.

    Thank you for your patience and understanding.

    Best regards,
    WPFactory support team

    April 28, 2025 at 9:52 am #164614
    Ronny Kühn
    Participant

    Hi,

    your plugin doenst work anymore. Can you please check?

    1. I activated Conditional Shipping as plugin
    2. Conditional Shipping > Enable plugin = checked
    3. Conditions > Require Products = checked (because a product needs free shipping)
    4. Require Products > Enable condition = checked
    5. Free shipping methode includes the name of my product

    Thats it. But it doesn’t work.
    What is wrong? What is missing?

    Best regards
    Ronny

    May 4, 2025 at 9:25 am #164864
    Taha
    Moderator
    Plugin Support

    Hi Ronny,

    Thanks for reaching out — I hope you’re doing well, and I apologize for the delayed reply.

    I’ve just reviewed the steps you mentioned, and I can confirm that the plugin is working correctly on my end. I’ve recorded a video walkthrough for you, when the required product is not in the cart shipping method is not available.— please take a look and let me know if you’re still experiencing any issues:

    Watch the video

    I’ll be happy to assist further if needed.

    Best regards,
    WPFactory Support Team

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