Poor Support

Hi Admin,

Thanks for reaching out, And we apologies for the late reply.

I’m sorry to hear about the issue. I actually replied to your email six days ago, but perhaps you didn’t receive it. Could you please confirm if you received an email from [email protected]? The ticket status is still pending, and I was waiting for your response.

Since I can’t replicate the issue on my end, I’d like to confirm a few things:

1. Are you using the latest version (4.9.7)? If not, please update and check if the issue persists.
2. Ensure that the “Add to cart” validation option is set to “Do not validate” in the General tab.
3. You mentioned that this issue is urgent—do you have a staging site where we can investigate further? If so, please provide the necessary credentials via email, and I will prioritize this issue, escalating it to our development team if needed.

I’ll be waiting for your reply. Let me know how you’d like to proceed.

Best regards,
WPFactory Support Team

Hi Admin,

Thanks for providing access. I received your email, but it didn’t include a password, so I reset it and managed to log in successfully.

Regarding your issue, I believe I’ve resolved it. Here’s what I found:

1. Outdated Plugin Version – Your plugin was not up to date, so I installed the latest version for you. If this is a staging site, please ensure you update the plugin on your live site as well.
2. Advanced Options Enabled – The advanced optionForce on change for Step and Min/max Quantity were enabled, which I believe was causing the issue. I have disabled them.

I’ve tested the Min Cart Widget and the Step settings for the following product:
🔗 4.125×9.5 #10 O.S. Via Linen
Everything seems to be working correctly now.

Please check and let me know if this resolves the issue or if you need any further assistance.

Best regards,
WPFactory Support Team