VAT should be removed, but it’s not.

Forums › EU/UK VAT Manager for WooCommerce › VAT should be removed, but it’s not.

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  • March 28, 2025 at 10:07 am #162314
    przem360
    Participant

    Hi, I’m facing a possible regression.

    after updating EU/UK VAT Validation Manager for WooCommerce today I have an issue. VAT is nor removed, at all.

    I’m administrating shop based in Finland and I need VAT to be removed for every country except for Finland.

    My settings are:

    Valid VAT but still paying? NOT enabled
    Show zero VAT: NOT enabled
    Show field for selected countries only: None, as it is free version
    Hide EU VAT field from checkout: NOT enabled
    Debug: Enabled
    Keep VAT in selected countries: comma separated list with value: FI

    I’ve tried multiple valid VAT numbers, in the debug log they are logged as valid, but VAT is not removed.

    The full story:

    Until today I have the Keep VAT in selected countries set to Base. And it worked just fine. Today I updated the plugin and a new client from my country placed an order with valid VAT number, but vat was removed (shouldnt be), I reviewed settings and changed “Keep VAT in selected countries” to a list, with single value. But now plugin seems to keep VAT for every country.

    April 22, 2025 at 7:13 am #164136
    Taha
    Moderator
    Plugin Support

    Hi Przem,

    I hope you’re doing well, and I apologize for the delayed response.

    I’ve just tested the plugin with the latest version (4.4.1), and I can confirm that the “Keep VAT in selected countries” option is working correctly. This applies to both the base country setting and when using a comma-separated list.

    Could you please confirm if you’re using the latest version and only the Pro version (since you have a Pro license)?
    If you’re open to further collaboration, I’d be happy to take a closer look at your setup. You’re welcome to reach out directly via email at [email protected] and provide admin access so I can assist you more thoroughly.

    Looking forward to your reply!

    Best regards,
    WPFactory Support Team

    April 23, 2025 at 7:12 am #164230
    przem360
    Participant

    Hi Taha,

    thank you for responding.

    The issue is gone – a few days after my initial post the update was released and it seem to fix the problem.

    Also, no, I’m not yet using the pro version. I’m sorry if this was not the right place, I wasn’t sure if I should post here or create an issue on github.

    I think that topic can be closed,

    Best regards,

    Przem.

    May 4, 2025 at 9:53 am #164866
    Taha
    Moderator
    Plugin Support

    Hi Przem,

    I hope you’re doing well, and thank you for confirming — I’m glad to hear the issue has been resolved!

    You’re always welcome to reach out to us here, via the WordPress.org forums, or directly by email at [email protected].

    If you need any further assistance, don’t hesitate to let us know. For now, I’ll go ahead and close this topic — feel free to contact us anytime.

    Best regards,
    WPFactory Support Team

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