Hi Erika,
Thanks for reaching out — I hope you’re doing well.
I’d be happy to assist you with this. I’ve consulted with our development team regarding your request. However, to properly assess any potential compatibility issues between the two plugins, some testing will be necessary.
There are two options:
-
If you’re using the free version of the Klaviyo plugin, we’ll try to replicate your scenario on our end for testing.
-
If you’re using the Pro version, it would be much more efficient if you could provide admin access to a staging site. This will allow us to troubleshoot and test directly.
You can safely share login details with us at [email protected].
In the meantime, if I receive any updates from our team, I’ll let you know as soon as possible.
Best regards,
WPFactory Support Team