Plugin doesn’t work based on normal Woocommerce setting

Forums › EU/UK VAT Manager for WooCommerce › Plugin doesn’t work based on normal Woocommerce setting

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  • November 7, 2025 at 8:51 pm #174953
    Martijn
    Participant

    I have been working with this plugin for 3 webshops recently. On 2 of them i have a problem and on 1 of them i don’t have a problem. I started analysing where the problem could be, changing the theme, disabling all plugins. But unfortunately no result.

    Then i looked into the webshop where the plugin seems to work. The webshop has the settings in woocommerce > Settings > Tax > Tax options > Prices entered with tax: Yes, I will enter prices inclusive of tax.

    On the other shops the settings are set to No, I will enter prices exclusive of tax. When i change this to yes, the plugin started to work as intended.

    Sidenote: When the settings were set to No, the VAT calculations seemed to work ONLY when i had filled in a correct VAT number and when i switched  the country/region field.

    This seems to be a big bug. Would love to have some help in here. Maybe it’s my fault in the settings, but i feel like this is a (critical) bug of the plugin.

    Thanks in advance!

    Kind regards,

    Martijn

    November 11, 2025 at 7:21 am #175093
    Taha
    Moderator
    Plugin Support

    Hi Martijn,

    I hope you’re doing well, and thank you for reaching out. My apologies for the delayed response.

    I’ve just tested the plugin as you described—changing the tax setting from “Yes, I will enter prices inclusive of tax” to “No, I will enter prices exclusive of tax”—and checked the checkout page. The plugin is working correctly in both scenarios, and I wasn’t able to reproduce the exact issue you’re referring to.

    To help us investigate further, could you please:

    • Specify the exact issue or error message you’re encountering
    • Record a short video showing the unexpected behavior
    • Confirm you’re running the latest version (4.5.2) and have only one version (free or pro) active at a time

    This will help us identify and resolve the issue more quickly.

    Best regards

    November 11, 2025 at 7:25 pm #175143
    Martijn
    Participant

    Hi Taha,

    Thanks for the response! I have been searching for hours. But what i didn’t think about is how the products are configured. So, i saw that all products on each single page have their VAT disabled. I’m sorry I used your time for nothing. Thanks for the response. It made me think about new options 🙂

    Kind regards,

    Martijn

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