- Support forum for the WooCommerce EU & UK VAT Numbers Validation.
- This topic has 5 replies, 3 voices, and was last updated 10 months ago by
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Hello, we have a problem in the e-shop. We mainly have B2B clients, so we need to validate their VAT number. But the validation doesn’t work. It gives us the error EU VAT Number is not valid.. For example, our domestic partner SK2024011935 HAS A VALID NUMBER.
Validation result INT VIES: https://send.bitwarden.com/#flIa0LYU5UCePLGvAQXy4Q/qir-Vd4zhBdR2_zssuZJQg
Screenshot from eshop: https://send.bitwarden.com/#PVf009jCP02i7LGvAQcM2g/-9emXhc8RyAo83euLnJn8w
Hi there,
Thanks for reaching out. I apologies for any inconveniences you are experiencing.
In the plugin’s settings, under the “Validation & Progress” section, could you please change the “First validation method” option and see if it’s work better for you?
Please give it a try. Please let us know if it doesn’t help.
Kind regards,
Moshtafizur
Hi, I have already tried all three methods and the result is still the same. EU VAT Number is not valid
Hi there,
I apologize for the delay in responding to your request. I recently experienced some technical difficulties that affected our ability to address tickets promptly. The issue has now been resolved, and we are back on track to provide you with the support.
Regarding the issue, I have escalated it with our development team. They will get back to you as soon as possible.
Kind regards.
Hello Martin,
I just checked the VAT number SK2024011935 you provided, and it is working correctly. Here is the log:
Success: VAT ID is valid (Country: [SK]; VAT ID: [2024011935]; Company: []; Method: [soap]).I suggest you update the plugin to the latest version, 2.12.8.
If the issue is still not resolved, please send screenshots of the three settings to our support email at [email protected].
Regards,
Kousik Mukherjee
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