A checklist for diagnosing limit issues #
When limits in Maximum Products per User for WooCommerce do not behave as expected, work through this checklist before opening a ticket. Most issues come down to configuration, caching or counting settings.
Diagnostic checklist #
- Update first: make sure you run the current plugin version and that it is tested with your WooCommerce and WordPress versions.
- Check the counting basics: in WPFactory > Max Products per User > General, confirm the Mode, Date range and Order statuses match your intent.
- Confirm the limit level: All Products (free) versus Per Product / Per Taxonomy (Pro). A per-product limit needs those Pro options enabled.
- Recalculate after changes: re-run Tools > Recalculate sales data whenever you change Mode, Date range or Order statuses, and after installing on an existing store.
- Test in isolation: switch to a default theme and disable other plugins to rule out conflicts.
- Clear caches: page and object caches can serve stale cart or limit states.
- Use real test accounts for each role to verify per-role and per-user limits.
- Check time-based resets: confirm the store timezone, WordPress time settings and, if needed, Advanced > Current time offset.
- Keep a staging site and backups before updates so a broken checkout never reaches customers.
Tip: if you use the Pro Formula section, keep your rules documented in an external sheet so they are easy to review and restore.
See also #
How to set up product purchase limits and recalculating sales data.
Need a hand? #
Our team answers every ticket on the Maximum Products per User support forum.
