- Support forum for the EU & UK VAT Numbers Validation for WooCommerce.
Tagged: bug order column
- This topic has 10 replies, 4 voices, and was last updated 2 months, 3 weeks ago by
Moshtafizur.
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AuthorPosts
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June 2, 2024 at 12:42 pm #143172
Jussi
ParticipantHello!
The feature of the plugin that was previously adding the VAT column in the orders doesn’t seem to work anymore. I’m currently using WC 8.9.1 and the latest version of the plugin. Previously I have had this search filter bookmarked for tax purposes, but as of late (not sure when this started) it no longer works and simply shows the default orders page.
The WooCommerce -> Reports -> Taxes -> EU VAT also doesn’t seem to be able to find any orders anymore.
website . com/wp-admin/edit.php?orderby=date&order=asc&s&post_status=all&post_type=shop_order&action=-1&m=0&_customer_user&filter_shop_order_by_meta=_billing_eu_vat_number&filter_action=Filter&paged=1&action2=-1
If you could please check and verify? Thanks!
June 2, 2024 at 9:35 pm #143194Hindi
ModeratorHi Jussi,
Do you mean that when you enter the orders page and try to add an order manually, the EU/UK VAT field does not appear or does not work for you?
If so please try this out on a test site using the original WordPress theme and the basic plugins with EU/UK VAT plugin. If the problem persists, please send the login permissions to your site to the following email: [email protected].
We prefer to attach a video or screenshot that describes your problem more clearly.
Best Regards.
June 3, 2024 at 5:36 am #143197Jussi
ParticipantHey Hindi!
Sorry for not being clearer, I meant when I am looking at the list of customer made orders, there used to be a column that showed the user’s VAT ID and the possibility to sort with it (perhaps even filter?). This has recently disappeared.
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In addition if I go to the EU VAT plugin Settings and scroll down to Additional Info, the following link does not show any results anymore.
EU VAT report: WooCommerce > Reports > Taxes > EU VAT.
Hope this clarifies the issues.
Best wishes!
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This reply was modified 3 months ago by
Jussi.
June 3, 2024 at 9:36 am #143211Jussi
ParticipantThis person seems to have the same issue as me. And no, I will not be sending you my credentials, quite an strange thing to ask these days.
https://wpfactory.com/support/topic/admin-options-do-not-work/
June 3, 2024 at 4:37 pm #143226Hindi
ModeratorHi Jussi,
Thanks for the clarification
I have forwarded your ticket to the Advanced Development team, and they will work to update a new version of the plugin to solve the problem.
Thank you and best regards,
June 4, 2024 at 11:07 am #143268Hello Jussi,
If you activate the “Meta box” or “Column,” it will reflect in /wp-admin/edit.php?post_type=shop_order.
i.e., woocommerce > OrdersBut those columns are not available in WooCommerce > Reports > Orders.
We are talking with WooCommerce about how we can make this EU VAT plugin there.
Regards
Kousik MukherjeeJune 4, 2024 at 11:55 am #143270Jussi
ParticipantHi @Kousik!
I actually figured out what the difference between our setups is and why you could not replicate it. The key was in the URL you posted!
I’m using the new High-Performance Order Storage (HPOS) that was rolled out by WooCommerce a while back and it seems that the EU VAT plugin is not compatible with it! This is probably due to the order page being changed when you enable the feature. Unfortunately the old one is not accessible for me anymore.
The Orders Page used to be “edit.php?post_type=shop_order”
With HPOS enabled, the Orders Page has become “admin.php?page=wc-orders”—-
Would it be possible to add support for HPOS, as it really does improve WooCommerce performance by quite much?
Thanks and best wishes,
Jussi
June 12, 2024 at 5:42 pm #143706Hello Jussi,
Thank you for clarifying.
In the next release, we will make it compatible.Regards
Kousik MukherjeeJune 13, 2024 at 6:11 am #143726Hello Jussi,
Please update to version 2.11.3. Hope the issue will be resolved.
Regards
Kousik Mukherjee
June 14, 2024 at 9:05 am #143767Jussi
ParticipantHello and thanks!
This now works, great job and appreciate the fix and good response!
Best wishes,
JussiJune 14, 2024 at 5:51 pm #143796Hi there,
We are happy to help you 🙂
If you liked the support/plugin, then please consider leaving a review here.
Kind regards.
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