- Support forum for the Dynamic Pricing & Bulk Quantity Discounts.
- This topic has 4 replies, 3 voices, and was last updated 4 days, 10 hours ago by
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Hi,
When i create an order in back-office with admin user role, and when I click on “Recalculate” in “Product Price by Quantity”, a note is added on order but price is not recalculated.
What am I doing wrong ?
Regards,
Benjamin.Hi there,
Thanks for reaching out.
I am sorry, but I am not sure if I understood the issue here. Could you please give us a video recording of the issue so that we can try to reproduce it on our end?
Kind regards.
Hi,
Thank you for answering, here is a video for my asking : https://youtu.be/2-G2nN7R6Uo
Regards,
Benjamin.Hi there,
Thanks for the explanation.
I have escalated this with our development team. They will get back to you as soon as possible.
Kind regards.
Hi, Benjamin,
I’ve just tested it on my server, but it seems to be working fine here – the prices are correctly updated after I click on the “Recalculate” button (in the “Product Price by Quantity” admin meta box). Would it be possible to share access to your site so I could log in and check what’s going on (my email is [email protected])?
P.S. I can confirm there is an issue when creating a new order (i.e., items are removed), so we have to save the order first (before clicking on the “Recalculate” button). I will be fixing that in the next plugin release, however, it still won’t solve the problem in your case.
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