Cost empty in order for some products

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  • #103152
    Cheryl Dimof
    Participant

    I’m finding empty costs in some orders. When I look at the product itself there is a cost in the “Advanced” section which I suppose is based on stock I purchased previously and stock I added with a new cost via the plugin’s quick edit field. But in the order it’s empty. What do I need to do…use one of the recalculate tools?
    Thanks

    #103211
    Moshtafizur
    Moderator
    Plugin Support

    Hello Cheryl,

    Thanks for reaching out. I am really sorry to know you are experiencing problems.

    In the plugin’s settings, please go to the Tools & Reports section and run Orders Tools > Recalculate orders cost and profit.

    If the issue persists, then please let us know.

    Kind regards,
    Moshtafizur

    #103603
    Cheryl Dimof
    Participant

    Looks like it worked for the orders I currently have. I’ll keep my eye on it and see if it continues to import costs.
    Thanks

    #103614
    Moshtafizur
    Moderator
    Plugin Support

    Hello Cheryl,

    Happy to help 🙂

    If you encounter any issues, please let us know.

    Kind regards,
    Moshtafizur

    #103647
    Cheryl Dimof
    Participant

    No, unfortunately, it seems to have not worked. Another order got imported since I did the recalculate orders yesterday and there was not cost for the order, even though the cost was entered in the product settings. So I just entered it manually.

    Thanks

    #103706
    Moshtafizur
    Moderator
    Plugin Support

    Hello Cheryl,

    I am really sorry to know you are still having the issue.

    In the plugin’s settings, please go to the the Advanced section, enable the Force costs update options.

    Please give it a try. Let us know if the issue persists.

    Kind regards,
    Moshtafizur

Viewing 6 posts - 1 through 6 (of 6 total)
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