Decimal doesn’t work

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 6, 2023 at 2:39 pm #121443
    Garla
    Participant

    We have observed that after the last update, the decimals in the
    product stock (administration panel) have stopped working as if the
    plugin were not active or working.
    Do you have any solution?

    August 8, 2023 at 11:08 am #121541
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    Thanks for reaching out. We apologize for any inconvenience you may be experiencing.

    Just to be sure, by “decimals”, are you referring to the “Decimal quantities” option under the “General” section of the plugin? Please let us know.

    Kind regards,
    Moshtafizur

    August 8, 2023 at 3:40 pm #121556
    Garla
    Participant
    <span class="Y2IQFc" lang="en">Hi, we had to downgrade to version 4.5.9 because the new version 4.5.10 doesn't work.

New reports Version 4.5.10
For the shop manager and administration roles it is as if the plugin was not active. (Both frontend and backend). In
other words, no functionality of the plugin is active for these roles (general, minimum quantity, quantity step, quantity information, ...)
For roles such as clients, it does work OK.

Kind regards
</span>
    August 11, 2023 at 9:06 pm #121741
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    We apologize for any inconvenience you may be experiencing.

    Could you please go to the “Advanced” section of the plugin and see if “Role specific” is set to some values? This option will ensure that the limit applies to only some user roles. Please let us know.

    Kind regards,
    Moshtafizur

    August 12, 2023 at 8:12 am #121759
    Garla
    Participant

    Hi,

    <span class="Y2IQFc" lang="en">The current setting is: Advanced Options
Enable Exclude Specific Role -> Disabled
</span><span class="Y2IQFc" lang="en">Role Specific -> Blank
</span><span class="Y2IQFc" lang="en">Exclude Role specific -> Blank</span>
    <span class="Y2IQFc" lang="en"> </span>
    <span class="Y2IQFc" lang="en">

</span>
    August 14, 2023 at 12:38 pm #121873
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    We apologize for any inconvenience you may be experiencing.

    We have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected]. Please include the link to this conversation when sending the login details.

    Kind regards,
    Moshtafizur

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